eDOC Innovations announces Mark Fierro as Interim CEO

MIDDLEBURY, VT (October 31, 2018) — eDOC Innovations, a software development company specializing in mobile enterprise digital transaction management (mDTM®) solutions, announced today that Mark Fierro has been named Interim Chief Executive Officer (CEO).

“I am excited to accept this position as the Interim CEO and I look forward to working with the Chairman, the Board and the excellent management team at eDOC Innovations with whom I have worked for many years,” said Fierro. “I have every confidence that we will maintain the business’s current momentum and continue to deliver our strategy focused on becoming the best integration partner, providing safe, compliant, and intuitive solutions to the credit union industry.”

Fierro joined eDOC Innovations as an account manager in 2000. During his 18-year tenure, he rose in ranks to EVP/COO. Responsible for the day to day operations of the CUSO, he has managed the executive leadership team and frequently interfaces with key clients and partners to ensure that CUSO objectives are achieved and relationships maintained.

“Our board had worked with the CEO and management of eDOC to ensure that we had an executive management team that was capable and who we trust to lead us through this interim period,” stated Randy Karnes, Chairman of the Board of eDOC Innovations. “Mark has been a quality leader on that team for years. It’s only natural, given his attention to client needs, his knowledge of our operations and staff, and his desire to push eDOC forward, that he would take the reins during this next phase in our firm. Change is opportunity. I am sure Mark will make the most of it alongside our management team in the next few months.”

“I was delighted to hear that Mark was named our Interim CEO,” added Jody Ciano, AVP of Market Communications. “He is not only the hardest worker I know, his dedication and attention to this company has been exemplary. With Mark at the helm, leadership, team members, owners, partners and clients can rest assured that eDOC will continue to be the top-quality company we know it to be. I wish Mark all the best in his new role as Interim CEO.”

A native of Massachusetts, Fierro brings 32 years of experience in the credit union industry and was the Chief Financial Officer at Sharon Credit Union prior to joining eDOC. He holds an MBA from Nichols College and a bachelor’s degree in accounting from Worcester State College.

Mark Fierro

About eDOC Innovations, Inc.

eDOC Innovations is a leader in mobile enterprise digital transaction management solutions for credit unions. For more than 25 years eDOC Innovations has been designing solutions to reduce overhead, increase operational efficiency and provide convenience to members. eDOC Innovations’ products include solutions for remote mobile and in-branch closings, mobile eSignature processing, digital asset lifecycle management, intelligent and interactive form automation, mobile remote deposit capture, electronic statements and more. To learn about our technology visit:  or give us a call at: 800.425.7766 Option 3.


Joseph Lao
800-425-7766 ext. 404 |

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