ENACOMM adds FoneLogix as ally to bring data-driven AI and phone banking to financial institutions
FoneLogix to introduce ENACOMM’s Conversational Banking and intelligent IVR technology to its bank and credit union clients
TULSA, OK (May 24, 2018) — Data analytics, machine learning, and natural language processing are enabling financial institutions to transform customer self-service. ENACOMM—a fintech company that empowers banks, credit unions and credit card companies with solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency—today announced a new reseller agreement with FoneLogix, an Atlanta-based provider of cloud-hosted VOIP Phone Systems, Solutions and Support.
Through the partnership, FoneLogix’s bank and credit union customers will be able to take advantage of ENACOMM’s VPA (Virtual Personal Assistant) Conversational Banking and the ENACOMM Financial Suite (EFS), which includes a hosted, dynamic interactive voice response (IVR) system for personalized customer interactions.
“FoneLogix helps financial institutions set themselves apart from their competition by being on the leading edge of next-generation communications technology,” said ENACOMM CEO Michael Boukadakis. “We’re excited for FoneLogix to help us make ENACOMM’s best-in-class AI and biometric technology that powers Conversational Banking more widely available, especially with the digital voice assistant channel set to grow exponentially over the next five years.”
Applying artificial intelligence, VPA is ENACOMM’s solution for financial institutions’ self-service users that works with widely-used Virtual Personal Assistants, such as Amazon Alexa and Google Home. Utilizing ENACOMM’s hosted systems, a properly authenticated user can safely and easily handle banking transactions and gain comprehensive access to their financial accounts – with the sound of their voice.
The ENACOMM Financial Suite provides a range of software tools, from powerful voice biometrics to customer relationship management (CRM), as well as added levels of security. ENACOMM’s data-powered IVR solution uses customer intelligence to efficiently direct calls and personalization to help retain customers, and provides context preservation to offer fast, superior self-service.
“Consumers are ready for Conversational Banking, as their rapid adoption of voice assistant devices and preferences regarding customer service channels show,” said Mitchell Bridges, FoneLogix Principal and VP Sales & Marketing. “We look forward to putting ENACOMM’s advanced service technologies in the hands of our clients so they can offer a modern customer experience and exceed the expectations of their patrons.”
For more information on VPA banking and the ENACOMM Financial Suite, go to www.enacomm.net.
ENACOMM is a FinTech provider of an open API digital gateway that supports open banking and enables financial services companies to innovate by overcoming the complexities of integrating to core, payments, and other digital platforms. Its affordable solutions modernize the customer experience (CX) for bank customers and credit union members, rivaling the customer service technologies offered by the biggest financial institutions with the deepest pockets. ENACOMM also provides tools and products to help track fraudsters, identify fraudulent activity across customer interaction channels, and prevent fraud.
Utilizing web, mobile, real-time alerts, SMS texts, email, voice, chatbots and other communication technology channels including digital voice assistants that enable Conversational Voice Banking, ENACOMM harnesses artificial intelligence, big data, biometrics and more to help organizations provide customers and members with a best-in-class, omnichannel self-service experience that is convenient, secure, and user-friendly. A frontrunner in self-service technologies including intelligent, personalized interactive voice response (IVR) for over three decades, the company’s customer base ranges from credit unions and community banks to the largest financial institutions in the United States. Offering financial institutions intelligent interactions and user authentication technologies as hosted services or on-demand through the “cloud,” ENACOMM was named a “Top 10 Retail Banking Solution Provider” by Banking CIO Outlook magazine. ENACOMM processes more than 1,000,000 customer interactions and automated data transactions every day.
For more information, go to www.enacomm.net and follow ENACOMM on Twitter (@ENACOMM) and LinkedIn.
For more information, email / call Mike Kirk, ENACOMM Vice President of Financial Services, at firstname.lastname@example.org / 512.656.5099, or go to www.enacomm.net.
Serving the Southeast and Greater Atlanta, FoneLogix® combines next-generation cloud infrastructure with powerful VoIP phone systems to deliver unparalleled communications solutions to small and mid-size businesses. FoneLogix provides one simple cloud-based portal to manage your entire business phone network with plug and play VoIP phones and expert support. Find out more about FoneLogix at www.fonelogix.com/.