Enacomm and VOX Network Solutions team up to provide financial institutions with data-driven phone and digital assistant banking
VOX to help banks and credit unions modernize customer self-service through artificial intelligence and big data.
TULSA, OK (March 30, 2018) — VOX Network Solutions (VOX) has announced a partnership with Enacomm, Inc. (Enacomm) to bring Enacomm’s industry-leading, innovative and transformative self-service solutions to VOX clients. Through its flagship Contact Center practice, VOX provides consulting, services and solutions to some of the largest contact centers in the world. Enacomm is a top provider of intelligent interactions and customer authentication technologies for banks, credit unions and credit card companies. Through the reseller agreement, financial institutions will be equipped with VPA (Virtual Personal Assistant) banking and the Enacomm Financial Suite (EFS), which includes a hosted, dynamic interactive voice response (IVR) system for personalized customer interactions.
“We are very excited to partner with Enacomm,” said VOX Network Solutions’s VP of Customer Digital Experience, Chanley Geveshausen. “Their solutions empower a new generation of customer self-service channels. We are especially excited for Enacomm’s innovations in voice biometrics, voice eSignatures and how they integrate with the trend in Personal Virtual Assistants,” said Geveshausen.
“VOX stays in the know about cutting-edge technologies so that it can outfit its customers with the best converged voice and data solutions on the market,” said Enacomm CEO Michael Boukadakis. “We’re glad that VOX recognizes the value of Enacomm’s AI-assisted banking and intelligent IVR solutions, because banks and credit unions across the country know they can trust VOX to help modernize their back-end systems and customer-facing applications.”
Harnessing artificial intelligence, VPA is Enacomm’s solution for financial institutions’ self-service users that works with popular Virtual Personal Assistants, such as Amazon Alexa and Google Home. Using Enacomm’s hosted systems, a properly authenticated user can confidently conduct secure bank transactions and gain virtually full access to their financial accounts – with the sound of their voice.
The Enacomm Financial Suite provides a range of software tools, from powerful voice biometrics to customer relationship management (CRM), as well as added levels of security. Enacomm’s data-powered IVR solution uses customer intelligence to efficiently direct calls, personalization to help retain customers, and context preservation to provide fast, superior self-service.
For more information on VPA banking and the Enacomm Financial Suite, go to www.enacomm.net.
About Enacomm
ENACOMM is a FinTech provider of an open API digital gateway that supports open banking and enables financial services companies to innovate by overcoming the complexities of integrating to core, payments, and other digital platforms. Its affordable solutions modernize the customer experience (CX) for bank customers and credit union members, rivaling the customer service technologies offered by the biggest financial institutions with the deepest pockets. ENACOMM also provides tools and products to help track fraudsters, identify fraudulent activity across customer interaction channels, and prevent fraud.
Utilizing web, mobile, real-time alerts, SMS texts, email, voice, chatbots and other communication technology channels including digital voice assistants that enable Conversational Voice Banking, ENACOMM harnesses artificial intelligence, big data, biometrics and more to help organizations provide customers and members with a best-in-class, omnichannel self-service experience that is convenient, secure, and user-friendly. A frontrunner in self-service technologies including intelligent, personalized interactive voice response (IVR) for over three decades, the company’s customer base ranges from credit unions and community banks to the largest financial institutions in the United States. Offering financial institutions intelligent interactions and user authentication technologies as hosted services or on-demand through the “cloud,” ENACOMM was named a “Top 10 Retail Banking Solution Provider” by Banking CIO Outlook magazine. ENACOMM processes more than 1,000,000 customer interactions and automated data transactions every day.
For more information, go to www.enacomm.net and follow ENACOMM on Twitter (@ENACOMM) and LinkedIn.
For more information, email / call Mike Kirk, ENACOMM Vice President of Financial Services, at mikek@enacomm.net / 512.656.5099, or go to www.enacomm.net.
About VOX Network Solutions
At its core, VOX is driven by a diverse team of consultants, entrepreneurs, and technologists. With six fundamental practices (Consulting, Contact Center, Collaboration, Network, Security, Managed Services) and a prescriptive process methodology, VOX seeks to empower clients, partners, and employees to create something better. As a result of this cooperative approach, VOX has been named one of the fastest growing companies in the United States. Learn more about VOX at www.voxns.com.
Ron Kingsford
VOX Network Solutions
(650) 989-1073
rkingsford@voxns.com
