Financial Center First CU launches new web experience
INDIANAPOLIS, IN (July 3, 2018) — Indianapolis, Ind. Financial Center First Credit has launched a redesigned website at fcfcu.com. The new website includes responsive design, an upgraded search feature, online financial videos, tips and blogs throughout the website in both English and Spanish. The credit union has also modernized its live chat feature and simplified navigation.
The website launch is the first phase of the credit union’s eService improvement project which will create a consistent member experience across all channels including the website, online banking, and the mobile app. The online banking platform and mobile app will be completed in early 2019. The project came about as a result of member feedback and preference for a more consistent experience across all eChannels.
“Our new website serves as the front porch of our credit union,” said Dusty Simmons, Vice President of Membership Development. “We are excited to welcome the public to a site where they can improve their financial lives through financial education, interact with our brand and learn what sets us apart from other financial institutions, and experience member service just as they would if they visited one of our locations.”
About Financial Center First Credit Union
Financial Center First Credit Union is an $847 million credit union whose
mission is to improve the financial lives of its members who live or work in Indianapolis, Kokomo, Muncie, and their surrounding counties. Over 80,000 members at Financial Center and its Muncie-based division, Ball State Financial, take advantage of competitive rates and lower fees by banking with the Central Indiana-based credit union. Financial Center is proud to empower the community by supporting military veterans, feeding the hungry, and bringing award-winning financial education to all. Learn more at fcfcu.com
