First Tennessee Bank partners with Baker Hill to drive small business lending efficiencies and accommodate expanding loan portfolio

Bank implements Baker Hill’s small business loan origination, customized branch online loan application

CARMEL, IN (February 12, 2018) — First Tennessee Bank has partnered with Baker Hill, a leading provider of technology solutions for lending, risk management, and analytics. The Memphis-based bank selected Baker Hill’s small business loan origination solution and customized branch online loan application software to drive efficiencies in the lending process while improving the customer experience with faster decisions and faster closings.

First Tennessee Bank, with more than $40 billion in assets, has experienced consistent growth for several years and had outgrown its previous small business loan origination system. The bank sought a system that could scale with its expanding loan portfolio and assessed various solutions on the market. Following First Tennessee Bank’s recent acquisition of Capital Bank, a previous Baker Hill client, First Tennessee selected Baker Hill’s small business loan origination solution.

Baker Hill’s loan origination solution will help First Tennessee Bank manage business credit requests with greater consistency and speed, eliminating several manual processes through the solution’s centralized workflow. The solution will also allow the bank to automate the origination process from end-to-end, including underwriting and the onboarding of loans into the bank’s core system. With Baker Hill’s customized branch online loan application software, bank employees can more efficiently gather applicant information and easily share information from the field with underwriting to improve transparency and further expedite the decisioning process.

Once the bank completes the implementation of Baker Hill’s small business loan origination and customized online loan application solution, First Tennessee Bank plans to upgrade to Baker Hill NextGen® Small Business Loan Origination, the company’s latest, cloud-based loan origination software. Baker Hill NextGen® was built with flexible technology to allow for robust configuration and integrations, which ensures the solution can adapt to the evolving needs of today’s financial institutions, including First Tennessee Bank.

“By working with Baker Hill, we expect to improve the overall customer experience for delivering small business credit,” said Darin Johnson, SVP, Director of Commercial Credit Loan Administration at First Tennessee Bank. “Our team evaluated numerous loan origination systems and believes Baker Hill’s solution will best help us streamline our lending processes and ultimately, support the bank’s continued growth. We’re also looking forward to leveraging the additional capabilities of Baker Hill NextGen®, which will help us maximize the value of our new loan origination system.”

“Baker Hill is committed to helping First Tennessee Bank optimize its small business lending operations, as the bank is poised for sustained growth and generating efficiencies in its lending process will further support those initiatives,” said John M. Deignan, President and CEO of Baker Hill. “More than 20,000 bankers trust Baker Hill’s loan origination solutions to meet their lending needs and we are proud to have the opportunity to serve First Tennessee Bank in this capacity as well.”

About Baker Hill

Baker Hill is in the business of evolving loan origination by combining expertise in technology with expertise in banking. Built on decades of walking alongside banks and credit unions as they provide vital resources to their communities, Baker Hill NextGen® is a configurable, single platform SaaS solution for commercial, small business, consumer loan origination, and risk management that grows along with you as your business needs change. Baker Hill is lending evolved. For more information, visit

About First Tennessee and Capital Bank

Our First Tennessee and Capital Bank brands have the largest deposit market share in Tennessee, operate 350 branches across the southeast U.S., and have one of the highest customer retention rates of any bank in the country. We have been ranked by American Banker as No. 5 among the Top 10 Most Reputable U.S. Banks. We were founded in 1864, have the 14th oldest national bank charter in the country. Our FTB Advisors wealth management group has over 300 financial advisors and about $30 billion in assets under administration. FTN Financial, with 28 offices across the U.S., is a capital markets industry leader in fixed income sales, trading and strategies for institutional customers in the U.S. and abroad. First Tennessee, FTB Advisors, and FTN Financial are part of First Horizon National Corp. (NYSE:FHN). We have been recognized as one of the nation’s best employers by Working Mother and American Banker magazines and the National Association for Female Executives. More information is available at


Grace Galyean
Senior Account Associate
404-580-7706 mobile
800-683-7685 main office


More News