Fiserv wins Most Creative Application of Voice Technology in PYMNTS.com Challenge with Amazon Alexa
Inspired thinking transforms voice banking from commands into conversations
BROOKFIELD, WI (April 10, 2018) — Fiserv, Inc. (NASDAQ: FISV), a leading global provider of financial services technology solutions, has been recognized for the Most Creative Application of Voice Technology in the PYMNTS.com 2018 Voice Challenge with Amazon Alexa.
Fiserv is developing voice banking capabilities in tandem with financial institutions and with a focus on natural language processing. The result is a capability in tune with how people think, enabling them to manage their bank account as they would speak in conversation. Rather than being limited to a set of specific commands, people can ask questions such as, “Alexa, can I please have my balance?” or, “Alexa, how much is in my savings account?”
“The power of voice is its potential to create transaction flows that adapt to the life of the consumer instead of having the consumer adapt to the flow of a baked-in set of banking and payments processes,” said Karen Webster, CEO, PYMNTS.com. “The Fiserv submission demonstrated the power of a skill that can sync with the life of a consumer whenever and wherever they are – and all of the financial services and payments possibilities that can be unlocked from that way of thinking.”
The Fiserv submission highlights how the Amazon Alexa voice service can notify customers of pending bills and enable them to send P2P payments, check mortgage rates and manage their credit cards. The submission supports all current and future Alexa-enabled devices, including the Echo Show, which provides consumers with at-a-glance financial information on the device screen.
“New technologies have inspired new thinking about how we move and manage money. There are no longer online banking users or mobile banking users, they are all digital users, and digital banking will increasingly include conversational capabilities as part of an intelligent experience,” said Scott Domach, vice president, Digital Banking, Fiserv. “These insights inform how we turn strategy into action, partnering with our clients to develop purposeful innovation that improves how people live and work.”
To view the Fiserv 2018 Voice Challenge video submission, visit fisv.co/2018VoiceChallenge.
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About Fiserv
Fiserv, Inc. (NYSE: FI), a Fortune 500 company, aspires to move money and information in a way that moves the world. As a global leader in payments and financial technology, the company helps clients achieve best-in-class results through a commitment to innovation and excellence in areas including account processing and digital banking solutions; card issuer processing and network services; payments; e-commerce; merchant acquiring and processing; and the Clover® cloud-based point-of-sale and business management platform. Fiserv is a member of the S&P 500® Index and has been recognized as one of Fortune® World’s Most Admired Companies™ for 9 of the last 10 years. Visit fiserv.com and follow on social media for more information and the latest company news.
About the PYMNTS.com Alexa Challenge
The PYMNTS.com 2018 Voice Challenge with Amazon Alexa sought to identify comprehensive solutions that use voice technology to help wring complexity out of the consumer experience. The challenge brought together top innovative teams to develop and execute a prototype using Alexa, Amazon’s virtual assistant, to solve problems, remove points of friction, and add value to the payments and commerce ecosystem.
