Press
FMSI hires new Senior Vice President of Educational Services and new Application Support Manager to fill growing customer needs
(March 3, 2015) — FMSI, a leading workforce optimization solution provider for banks and credit unions, announced today Bobby Underwood and Greg Kirkham have joined its client support team to facilitate the increasing service demands of the company’s growing client base. They will focus on developing training courses and content that meets our customers’ expectations, and enhancing the FMSI end user service experience, respectively.
“We are thrilled to have both Bobby and Greg join FMSI,” says W. Michael Scott, President/CEO of FMSI. “As our client base grew it was important for us to find the right people to fill increasing service level demands. We were very fortunate to recruit such talented professionals who not only fit our culture of dedication to client service, but also bring many years of industry experience.”
Bobby has more than 25 years’ experience in the industry working with workforce management, time and attendance and project management. Having worked with several Fortune 500 companies on training initiatives, he brings to FMSI a solid training foundation in achieving the highest customer satisfaction through planning, implementation and development of training course.
Greg brings over 25 years’ experience in workforce management to the financial services, contact center, back office, and the airline industry. He has managed a team of support and customer service engineers to over 200 worldwide organizations.
About FMSI
Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, software-as-a-service solutions, including: Omnix Staff Scheduler™, Omnix Interactive Dashboard™, Omnix Performance Analytics™, and Omnix Lobby Tracker™. FMSI’s smart scheduling application gives banks and credit unions the ability to optimally schedule their team throughout the branch network and to manage staff through easy to read color graphics, online interactive dashboards, and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes, including a workforce optimization comparative data benchmarking report that allows clients to see where they rank amongst their industry peers. Visit the company’s website at http://www.fmsi.com or call 877.887.3022 to schedule a complimentary online demonstration of any of our products. You can also quickly estimate your savings with FMSI’s Efficiency Calculator at http://www.fmsi.com/calculator/