Fort Knox Federal expands team, promotes regional managers
RADCLIFF, KY (February 13, 2018) — Fort Knox Federal Credit Union recently expanded its team with two newly created regional manager positions. The new regional managers, Katie McDowell and Lynn Pleasant, were both promoted from within the organization and are responsible for ensuring that their assigned branches continue to provide the highest levels of service and operate efficiently for the credit union’s member-owners. This new structure within the organization will also help support branch managers and encourage individual employee growth and development.
“Working for Fort Knox Federal is truly about ‘People Helping People,’” says McDowell. “I enjoy helping people and building relationships with individuals from all backgrounds. The credit union has given me an opportunity to do that alongside co-workers who have become like family.”
McDowell previously served as Branch Manager of Fort Knox Federal’s Hodgenville branch. After gaining five years of experience working as a Credit Manager and Branch Manager for Wells Fargo, she was excited about the opportunity to come home to LaRue County and work for Fort Knox Federal in 2010. Several generations of McDowell’s family have lived in LaRue County. In fact, her grandfather was mayor in the late 1970s and owned a local business.
“My roots are very strong in LaRue County. As a child, I spent many hours ‘working’ at my grandfather’s store. This truly opened my eyes to working in the public. Building relationships with customers who frequented the store and learning great customer service at an early age has helped me so much throughout my life,” she shares.
With a passion for service, McDowell is very active in the community. She currently coaches little league and serves on several boards including the LaRue County Chamber Board, Lincoln Museum Board, and Give 270 Board. McDowell also volunteers in the local schools and is involved with the United Way, LaRue County Relay for Life and Rotary International.
Pleasant has been serving Fort Knox Federal members since 1999. She initially joined the credit union as a teller and has worked her way up throughout the organization, serving as Member Service Specialist before managing several different branches and the call center. Now, as a Regional Manager, she’ll have the opportunity to help encourage others to do the same.
“I have been very fortunate in my career to have mentors within our organization who took a personal interest in helping me with my career development,” says Pleasant. “I look forward to helping others succeed and sharing my passion for the credit union movement!”
Pleasant is active in several community organizations, including the Hardin County Chamber, Toys for Tots, Rotary International and Big Brothers/Big Sisters. She attended Elizabethtown Community & Technical College and will graduate from CUNA Executive Management School, University of Wisconsin in July of 2018.
“What I love most about Fort Knox Federal is the credit union’s commitment to helping our members in their financial lives,” shares Pleasant. “I am dedicated to our mission and to the employees that make it happen every day!”
Katie McDowell
Lynn Pleasant
About Fort Knox Federal Credit Union
Fort Knox Federal is a local, not-for-profit financial cooperative that has been serving the community since 1950. We are the largest Kentucky-based credit union with approximately $1.6 billion in assets and were named Favorite Mortgage Lender and Favorite Financial Institution in the 2019 News-Enterprise Readers Choice Survey. Fort Knox Federal exists to improve the financial lives of its members, which now include over 105,000 individuals in our civilian and military communities. It’s simple to become a member, visit our website at www.fortknoxfcu.org to see how you may be eligible.
