Kemba Credit Union Selects FMSI’s Teller Management System™ to Improve Staff Productivity through Enhanced Scheduling, Including Closely Managing Employee Idle Time
Financial Management Solutions, Inc. (FMSI), a provider of business intelligence solutions for banks and credit unions, announced today that Kemba Credit Union has adopted FMSI’s Teller Management System™ (TMS). The FMSI solution will enable the $575 million Ohio-based financial institution to improve scheduling of its part-time staff during peak transaction times, and also to better manage its employee activities during forecasted lulls in branch traffic.
ALPHARETTA, GA (July 30, 2013) — Financial Management Solutions, Inc. (FMSI), a provider of business intelligence solutions for banks and credit unions, announced today that Kemba Credit Union has adopted FMSI’s Teller Management System™ (TMS). The FMSI solution will enable the $575-million, Ohio-based financial institution to improve scheduling of its part-time staff during peak transaction times, and also to better manage its employee activities during forecasted lulls in branch traffic.
“The biggest expense of running a branch is staffing it, and we were struggling to get the data we required to maximize our staffing investment through proper scheduling,” says Kristyn Dix, AVP Branch Operations at Kemba Credit Union. “FMSI’s Teller Management SystemTM seamlessly gives us the workforce optimization reports, and online scheduling tool, we need to align our staff for optimal productivity and service.”
FMSI’s Teller Management System™ addresses the concerns of today’s financial institutions: keeping expenses down while improving service levels in the branches. Through the collection and then preparation of teller transaction data from an institution’s core system, TMS quickly empowers management teams with easy-to-read and actionable business intelligence.
“FMSI also provides us with a solution to help keep our employees productive with secondary tasks when the branches have less account holder traffic,” adds Dix. “FMSI’s scheduling engine will accurately forecast the precise moments throughout the day where we can assign tasks, like making relationship-building calls with account holders, to minimize their waiting for work time.”
“Maintaining teller staffing at the ideal level to ensure member satisfaction can sometimes be a very credit-union-specific decision,” says W. Michael Scott, President/CEO of FMSI. “Without accurate information, most financial institutions are not equipped to make a proper evaluation. With more than 20 years of experience helping banks and credit unions improve the productivity of their staff, our unique solutions for measuring and forecasting transaction volumes regularly reveal areas for better service and increased productivity.”
About Kemba Credit Union
At KEMBA, we are committed to providing our members with quality financial products and exceptional service. Whether saving for the future, financing a home, purchasing a mutual fund, or obtaining a new auto – our members count on KEMBA to meet all of their financial needs. Learn more at http://www.kemba.org.
About Financial Management Solutions, Inc. (FMSI)
Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, business intelligence systems – The Teller Management System™(TMS), The ContactCenter Management System™ (CMS), and the Lobby Tracking System™ (LTS)—that allow financial institutions to manage and staff to meet their service and sales needs. FMSI’s smart scheduling application gives banks and credit unions the ability to optimally schedule their team throughout the branch network, and to manage staff through easy to read color graphics, online interactive dashboards, and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes, including a workforce optimization comparative data benchmarking report that allows clients to see where they rank amongst their industry peers. Visit the company’s website at http://www.fmsi.com or call 877.887.3022 to schedule a complimentary online demonstration of any of our products.