LAFCU has selected Stephen Jorgensen, of Lansing, as assistant branch manager, currently assigned to the LAFCU contact center located at the mid-Michigan credit union’s headquarters in west Lansing.
In the new position, Jorgensen works with contact center employees to increase efficiency and job satisfaction as well as develops schedules for the 16-person contact center branch.
“Stephen’s dual experience working in a call center and as a loan officer make him uniquely qualified for his new position,” said Angie Ruzinsky, LAFCU regional vice president. “We are confident that his knowledge, skills and passion to embrace new technology will translate into superior service for LAFCU members.”
Jorgensen comes to LAFCU from Michigan State University Federal Credit Union where he worked as a call center specialist and, most recently, as a loan officer. He also participated in the MSUFCU Mentorship and Leadership Skills Development programs.
“I’m focused on helping our contact center employees deliver the highest quality customer service to our members, while ensuring that our employees grow and succeed in their chosen career paths,” Jorgensen said.
A native of Lake Orion, Jorgensen expects to complete a bachelor’s degree in general business communication from Central Michigan University December 2018.
Stephen Jorgensen