Lake Trust Credit Union partners with Posh as customer and investor
Lake trust to deploy Posh’s conversational IVR
BRIGHTON, MI (June 8, 2021) — Lake Trust today announced it has signed on with Posh Technologies to introduce their Conversational IVR for automating contact center workflow. In addition to becoming a Posh customer, Lake Trust has invested in the Posh CUSO, joining 15 other credit unions.
Posh’s Conversational IVR answers calls with an automated, natural voice. After authenticating callers, it answers questions and executes banking workflows such as balance checks, payments, and transfers, to name just a few. While Posh’s IVR completes most calls without ever involving a human contact center representative, it can easily transfer to the most relevant and available representative when needed, contextualizing the conversation so far for that team member to ensure the most efficient handoff.
In addition to fostering an enjoyable telephone banking experience, Posh’s IVR can support an infinite amount of use cases and ensures no hold times.
“Lake Trust is committed to being an engine of financial wellbeing for our members. We are consistently evaluating how we can innovate to enhance the member experience. Convenient access to financial information is central to that process. Through our partnership with Posh Technologies, the new Conversational IVR program will offer the newest technology and convenience coupled with the personal service provided by our member experience team,” said Jack Martin, Senior Vice President, Information Services at Lake Trust.
“We’re thrilled to partner with Lake Trust as both a customer and investor,” says Karan Kashyap, Cofounder and CEO at Posh. “We look forward to freeing up their contact center to focus on the most urgent and complicated calls, providing the absolute best possible banking experience to Lake Trust members.”
About Lake Trust Credit Union
Lake Trust Credit Union strives to support members and communities in their journey toward wellbeing. Lake Trust understands that harnessing the power in all of us is key to building stronger communities and helping Michiganders reach their goals. Lake Trust currently serves nearly 200,000 members—including both individuals and business owners—across the state of Michigan. With branches in more than 20 cities, towns and villages throughout the state, Lake Trust forges strong and enduring connections and is an integral and influential force for building stronger and healthier Michigan communities. To learn more, visit Lake Trust at www.laketrust.org.
About Posh
Posh Technologies is a Conversational AI company that helps financial institutions automate their contact center FAQs and banking workflows through intelligent chatbots and phone bots. Posh’s phone bots replace traditional, clunky touchpad menus with a voice-driven experience. Instead of “Press 1 for this, Press 2 for that, Press 3 for this,” members calling into institutions using Posh are simply greeted with “Hi, how can I help you?” Posh spun out of MIT over two years ago. For more information visit posh.tech.
