Mazuma Credit Union announces new Chief Member Officer, Serri Helm

OVERLAND PARK, KA (September 9, 2019) — Mazuma Credit Union is excited to welcome Serri Helm as Chief Member Officer (CMO). Helm has a successful history of transforming teams and has been pivotal in stretching and growing organizations into higher levels of performance. Most recently, Helm partnered with Crux as a fractional executive to organizations looking to add senior-level expertise to build and enhance their businesses. Prior, Helm served as Chief Strategy Officer and General Counsel for CommunityAmerica Credit Union. Helm officially stepped into her new role at Mazuma Credit Union on August 5th, 2019.

“We are incredibly excited to have Serri join our Team as Chief Member Officer.” said CEO, Deonne Christensen. “Serri brings a wealth of experience, a passion for the credit union movement, a reputation for building and developing strong teams, and a love of our Kansas City community. Mazuma has been working hard to build a solid foundation for sustainable growth and we can’t wait for this next chapter with Serri.”

Helm’s role as CMO will be to support and oversee the operations of Mazuma’s branches, call center, e-sales, e branch, and member service support teams in order to help create an extraordinary place to work and bank. Key areas of focus will be continuing to elevate the Member experience and defining opportunities where Mazuma can create experiences that foster and build community in Kansas City.

“I am extremely excited to join Mazuma.” said Serri Helm. “Mazuma has a wonderful culture and so many excellent growth opportunities under the leadership of its new CEO, Deonne Christensen, particularly as Kansas City continues to grow. I look forward to partnering with the Mazuma Team to continue delivering an outstanding member experience.”

Helm holds a J.D. and undergraduate degree in business economics from the University of Arizona. In 2015, Helm was appointed as a member of the Credit Union National Association’s Corporate Governance Committee where she served until 2017. Previously, she served as a member of the Board of Directors for Junior Achievement. In 2002, she was recognized by the Kansas City Business Journal as a third-year member of “Women Who Mean Business.”

Serri Helm.

About Mazuma Credit Union

Mazuma Credit Union was founded in 1948 as the Kansas City National Federation of Federal Employees Credit Union by Wyla and Joe Pinkerton. 50 years later, our name was changed to Mazuma Credit Union, and we are thrilled to be celebrating our 75th Anniversary in 2023. Mazuma is honored to serve more than 73,000 Members who live or work in Jackson, Cass, Clay, or Platte counties in Missouri or Wyandotte or Johnson counties in Kansas, with services including personal and small business banking, wealth management, mortgage lending, and more.   Mazuma partners with over 65 local nonprofit organizations and created the Mazuma Foundation in 2015 to give back to the communities our Members call home. The Foundation focuses its efforts in the core areas of community development, financial education, and the arts, and each year funds grants to a variety of 501(c)3 organizations throughout the Kansas City metropolitan area. For more information, visit   


Caroline Engle
Mazuma Credit Union

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