Mazuma Credit Union announces newly created role of Chief Experience Officer

OVERLAND PARK, KS (May 10, 2018) — Mazuma Credit Union has announced the appointment of Deonne Christensen, Mazuma’s Chief Operations Officer, to the newly created role of Chief Experience Officer (CXO). Christensen will be responsible for the definition, communication and enhancement of the member experience for Mazuma. The CXO will work closely with the Chief Culture Officer to create transformational change around the member experience culture to ensure that members receive an amazing member experience with every encounter.

“Mazuma is working on revolutionizing banking by focusing on amazing member experiences.” said President and CEO, Brandon Michaels. “Deonne will be instrumental in the implementation and fostering of Mazuma’s Experience Model, which will break-down the paradigms of traditional banking.  She will be responsible for ensuring our technology, lending, branching, and financial strategies align with creating amazing member experiences. Mazuma will lead our industry as we transition into the experience economy.  I’m very excited about this next chapter of Mazuma Credit Union.”

Christensen has been with Mazuma for five years as the Chief Operations Officer, and has worked  in the financial industry for 25 years. Her background will be instrumental in ensuring that all Mazuma Members and non-members have positive experiences when they visit Mazuma and interact with its Team, products, and services.

About Mazuma

Established in 1948, Mazuma serves more than 63,000 Members and has more than $568 million in assets. Mazuma is open to membership for those living or working in Cass, Clay and Jackson Counties in Missouri and Johnson and Wyandotte Counties in Kansas. Visit Mazuma's website at for more information or contact Mark Thompson at


Mark Thompson
Vice President of Growth and Brand

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