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MemberXP announces 2018 member experience top performers

DENVER, CO (February 7, 2018) — MemberXP, the leader in credit union-specific member experience measurement systems, is proud to announce the “Best of the Best” credit unions in member experience for 2018. MemberXP administers both the MemberShoppers and MemberView experience measurement and improvement programs for more than 100 credit unions across North America. Participating credit unions have an average asset size of $700 million, one quarter of them have more than $1 billion in assets.

This prestigious award is given to fewer than one in five of the high-performing credit unions using MemberXP’s Voice of Member platform. The awards are independently granted by MemberXP based on the following criteria:

1. Members submit surveys based on specific interactions they’ve had with the credit union such as opening a new account or closing a loan. The credit union must have achieved a high score on two metrics: the member effort score, which measures each of use, and the Net Promoter Score®*, which measures likelihood the member would refer the credit union to others.

2. Members and/or independent evaluators complete detailed mystery shops. The credit union much have achieved high scores in the areas of member advocacy, member appreciation, and member education.

“The incredibly high bar these credit unions have reached shows a true commitment to members and the credit union mission,” said Constance Anderson, president and founder of MemberXP. “These credit unions truly are the “Best of the Best” when it comes to providing an extraordinary member experience.”

Top performers by category for 2018 include

Overall Member Experience “Best of the Best” Award

121 Financial Credit Union (Jacksonville, FL)
A+ Federal Credit Union (Austin, TX)
Community Credit Union of Florida (Rockledge, FL)
Dover Federal Credit Union (Dover, DE)
GTE Financial Credit Union (Tampa, FL)
Gulf Coast Educators Federal Credit Union (Pasadena, TX)
La Capitol Federal Credit Union (Baton Rouge, LA)
Marshall Community Credit Union (Marshall, MI)
Northland Area Federal Credit Union (Oscoda, MI)
Oakland County Credit Union (Waterford, MI)
TTCU (Tulsa, OK)
Ventura County Credit Union (Ventura, CA)
Visions Federal Credit Union (Endwell, NY)

Consumer Lending Experience “Best of the Best” Award

121 Financial Credit Union (Jacksonville, Fl)
A+ Federal Credit Union (Austin, TX)
Achieve Financial Credit Union (Berlin, CT)
AEA Federal Credit Union (Yuma, AZ)
Ardent Credit Union (Philadelphia, PA)
Atlanta Postal Credit Union (Atlanta, GA)
Beacon Credit Union (Lynchburg, VA)
Community Credit Union of Florida (Rockledge, FL)
Connex Credit Union (North Haven, CT)
Copperfin Credit Union (Kenora, ON)
GENCO Federal Credit Union (Waco, TX)
IU Credit Union (Bloomington, IN)
La Capitol Federal Credit Union (Baton Rouge, LA)
Marshall Community Credit Union (Marshall, MI)
Nutmeg State Financial Credit Union (Rocky Hill, CT)
Park Side Credit Union (Whitefish, MT)
Police & Fire Federal Credit Union (Philadelphia, PA)
UnitedOne Credit Union (Manitowoc, WI)
Verve, A Credit Union (Oshkosh, WI)
Visions Federal Credit Union (Endwell, NY)

New Member Experience “Best of the Best” Award

IU Credit Union (Bloomington, IN)
Marshall Community Credit Union (Marshall, MI)
Visions Federal Credit Union (Endwell, NY)

Transaction Experience “Best of the Best” Award

Ardent Credit Union (Philadelphia, PA)
Atlanta Postal Credit Union (Atlanta, GA)
Community Credit Union of Florida (Rockledge, FL)
Connex Credit Union (North Haven, CT)
First Commonwealth Federal Credit Union (Bethlehem, PA)
GENCO Federal Credit Union (Waco, TX)
Hughes Federal Credit Union (Tucson, AZ)
IU Credit Union (Bloomington, IN)
La Capitol Federal Credit Union (Baton Rouge, LA)
Marshall Community Credit Union (Marshall, MI)
Park City Credit Union (Merrill, WI)
Statewide Federal Credit Union (Flowood, MS)
Visions Federal Credit Union (Endwell, NY)
Washington Gas & Light Federal Credit Union (Springfield, VA)

New Account Opening Experience “Best of the Best” Award

Connex Credit Union, North Haven, CT


About MemberXP

MemberXP is the largest provider of credit union direct member feedback via mystery shopping in the United States. As a leader in industry-specific benchmarking and the nation’s highly-rated credit union member experience measurement services, MemberShoppers and MemberView, MemberXP provides actionable research to credit unions in their pursuit of brand differentiation via its omnichannel voice of member service with built-in member effort and promoter scoring. MemberXP serves credit unions of all sizes, ranging in asset sizes of $100 million to $6 billon. To learn more, visit www.memberxp.com .

Contacts

Constance Anderson & Associates, Inc.
P.O. Box 140507
Denver, CO 80214-0507
800-548-4417
support@membershoppers.com

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