Press
Mobile Chat Banking is Here
San Diego County Credit Union Continues to Innovate
SAN DIEGO, Calif., (Oct. 23, 2012)—San Diego County Credit Union® (SDCCU®), San Diego’s largest locally-owned financial institution, has announced it has added live mobile chat services for its customers using iPhones and Android smartphones. SDCCU® reports it is only one of two U.S.-based companies, the other being Cisco (NASDAQ: CSCO), that is currently offering live mobile chat capabilities for both iPhone and Android mobile devices.
“Our customers who carry the iPhone or Android smartphones can now connect in real-time through seamless integration with a live SDCCU customer service representative for an enhanced customer experience,” said San Diego County Credit Union President & CEO Teresa Halleck. “Our team of experienced and knowledgeable representatives are standing by, ready to support our customers and create meaningful, personalized connections across multiple secure online channels.”
SDCCU® is providing its new customer benefit through a partnership with LivePerson, Inc. (NASDAQ: LPSN), a provider of real-time intelligent engagement solutions that increase conversations and improve customer experiences. The New York-based company’s intelligent engagement is driven by a cloud-based platform that enables businesses to proactively connect in real-time with their customers.
According to Ethan Alexander, Head of Mobile at LivePerson, “It was clear from the first conversations that the team at SDCCU is focused on their customers and providing a high level of access and support literally anywhere, now via smartphones. The ability to offer LP Mobile Chat right into the mobile SDCCU site really gives their customers unparalleled access and an innovative solution that is once again leading the financial and banking services industry. Our team has been truly impressed with the level of innovation and leadership within SDCCU to make mobile access a strong part of their customer success experience.”
“LivePerson has helped us extend our brand promise into the mobile space and engage both prospective and existing customers wherever they are,” said Halleck.
San Diego County Credit Union® is San Diego’s largest locally-owned financial institution serving San Diego, Riverside and Orange counties. SDCCU® has assets of $5.8 billion, more than 239,000 customers, 29 convenient branch locations and 30,000 surcharge-FREE ATMs. From FREE Checking with eStatements and SDCCU® Mobile Deposit, to home and auto loans, Visa® credit cards, money market accounts and business banking services, including commercial real estate loans; SDCCU® provides breakthrough banking products that meet the demands of today’s lifestyle and delivers banking services that save customers money. Federally insured by NCUA and is an equal housing lender. For more information, visit www.sdccu.com.