According to the Forbes 2019 Best In-State Banks and Credit Unions, banks may have earned an average score of 4.2 out of five, but they could not touch credit unions, who earned average scores of 4.5.
Forbes partnered with Statista, a market research firm, to produce its second annual financial institution ranking, which named MSU Federal Credit Union (MSUFCU) in the top five out of 226 credit unions in Michigan for 2019.
“Our mission is to help our members achieve their financial goals and dreams,” said April Clobes, MSUFCU’s CEO/President. ”We are very proud of receiving this recognition as it illustrates our credit union’s commitment to the mission and our members.”
More than 25,000 U.S. consumers were surveyed for their opinions on current and former financial institution relationships. Credit unions were rated on overall recommendations and satisfaction, as well as five sub-dimensions including trust, terms and conditions, branch services, digital services, and financial advice.
There are more than 5,000 credit unions with 117 million members across the U.S. Member-only credit unions typically have lower fees and offer better interest rates than traditional banks, and the not-for-profit model also puts the consumer first, resulting in higher levels of satisfaction. In total, 182 credit unions were awarded as the Best-In-State Credit Unions 2019.