New business, TECHataCLICK, is launching a new application that allows ATM owners and skilled field technicians to connect, schedule and manage their service calls from start to finish. The brainchild of ATM industry veteran Samir Kadi indicated that, “the new application provides an easy-to-use interface for scheduling, selecting technician levels, real-time GEO tracking, technician ratings and much more.”
“In the many years I have spent in the ATM industry, you see a lot of service calls. A lot of time is spent finding good technicians, scheduling service and tracking timelines,” said Kadi, TECHataCLICK CEO. “There is a great need for a system that not only connects ATM owners and technicians but helps them manage the entire ecosystem around ATM maintenance and upkeep.”
ATM technicians signed up for the service will enjoy smart, automated features that streamline service call processing and helps eliminate paperwork. TECHataCLICK allows techs to choose their own hours as well as review appointments prior to accepting a call. The program also offers GEO tracking route navigation, easy parts ordering and automated contract generation when jobs are accepted. To make service even easier, TECHataCLICK is integrated with error code look-up and technical videos.
ATM owners using TECHataCLICK can generate service calls with local technicians for anything from on-demand emergency repairs to regularly scheduled software updates and general maintenance. Just log in to TECHataCLICK to schedule an appointment at a convenient time. The app provides ATM owners and operators with error code alerts, real-time monitoring of service calls and transparent cost structures.
Want to brand the app to fit your business needs? TECHataCLICK does that, too. “Our app can be branded to fit the unique needs of large ATM deployers, cash-in-transit companies and service providers as well,” said Kadi. “And we are working to expand its capabilities even further.”
TECHataCLICK is currently running their ATM service connection application in New York with a scheduled launch in select cities in early 2020. They are now accepting technician registrations nationwide.
Visit us at the NAC2019 Conference and Expo in Las Vegas, NV for a demo or contact TECHataCLICK at 833-TECH-123 or support@techataclick.com. Customized versions of the app for ATM owners and technicians are available in the App Store and Google Play.
