Premier America Credit Union employees earn Six Sigma Green Belt certification
CHATSWORTH, CA (July 18, 2018) — Premier America Credit Union announced today that two employees have recently earned Six Sigma Green Belt certifications. Stacey Wanhala, Lending Systems Analyst and Jose Hernandez, Collections Specialist, completed the certification which included 32 hours of direct instructor training at Harrison Street University in Chicago, IL, followed by a successfully executed certification project.
Six Sigma methodology is a collaborative team effort to improve processes by eliminating waste, reducing variation and empowering employees. Wanhala and Hernandez utilized their training to focus on improving an inefficient call handling process for mortgage inquiries. As a result of their solution, they successfully increased effective call handling from 20% to 75% within one month of execution.
“I am very pleased with our Six Sigma progress where we are identifying root cause issues and fulfilling our core purpose to make it easier by incorporating innovative and creative service solutions,” commented Rudy Pereira, President/CEO of Premier America.
About Premier America Credit Union
Premier America is a full-service community financial institution that offers exceptional banking to more than 100,000 Member-Owners. Member-Owners benefit from personal service, great savings rates, low fees, low loan rates and a full complement of savings, lending, wealth management, and insurance services. Founded in 1957, Premier America is one of the nation’s largest credit unions, with more than $3.4 billion in assets. With 20 retail branches, access to over 30,000+ surcharge-free ATMs through the CO-OP ATM Network; and the CU Service Center Shared Branch Network, Premier America provides financial services to those who live, work, worship or attend school in the Ventura and Los Angeles counties of California, and Harris County in Texas. To learn more about Premier America, please visit www.PremierAmerica.com.