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PSCU Receives National Recognition for Business Process Management System
Gartner recognizes CUSO with BPM Excellence Award in “Best Business Outcome Driven by BPM” category.
ST. PETERSBURG, FL (March 15, 2013) – PSCU’s Total Inquiry Management System (TIMS) has been recognized for its value across the industry and within the community of the CUSO’s Member-Owner credit unions. Gartner, Inc., a leading technology research and advisory company, awarded PSCU Honorable Mention out of more than 1,000 contenders for its BPM Excellence Award in the “Best Business Outcome Driven by BPM” category for the North American region.
TIMS is a secure web-based tool that enables PSCU’s nearly 700 Member-Owner credit unions to more effectively initiate, track and report on requests to PSCU for information and service.
“TIMS exemplifies our drive for operational excellence as we focus on streamlining our processes and helping credit unions deliver the best experience possible to their members and within their own organizations,” said Tom Gandre, PSCU EVP, Credit Union Solutions. “The recognition and results for TIMS could not have been achieved without the collective collaboration, partnership and support from our Member-Owner credit unions and internal PSCU stakeholders.”
TIMS allows credit unions to submit confidential forms, inquiries and requests directly to the PSCU professionals who serve them. The system has been instrumental in expediting the resolution timeframes of common operational issues as well as informing the company’s support staff of opportunities for continual improvement. Since its introduction in 2011 and enhancement and redeployment in 2012, the number of credit union staff members using TIMS has more than doubled. PSCU’s efforts to optimize the TIMS resource reflects the CUSO’s commitment to continually enhancing its operational support services and tools to help Member-Owners.
About PSCU
Established in 1977, PSCU (St. Petersburg, Fla.) is the nation’s leading credit union service organization (CUSO) and serves more than 1,500 financial institutions nationwide. The company is owned by nearly 700 member credit unions representing 16 million credit, debit, prepaid, online bill payment, mobile and electronic banking accounts. Comprehensive 24/7/365 member support is delivered through four Contact Centers located throughout the United States that handle more than 18 million inquiries a year.
PSCU’s MōPRO initiative marries emerging technologies, such as EMV and mobile and digital wallets, with proven strategies and empowers the CUSO to lead the industry in developing innovative payments solutions. This new culture of engagement, agility and energy can enhance both revenue and market share for Member-Owner credit unions. For more information, visit the PSCU website at www.pscu.com.