Press
PSCU sets grand opening for new Michigan call center
Allen Park office advances company’s leadership position in call center support for credit unions
ST. PETERSBURG, FL (June 26, 2014) — A grand opening ceremony for PSCU’s new call center facility in Allen Park, MI is set for July 9, the company announced today. In addition to consolidating PSCU’s Auburn Hills and Southgate, MI offices, the Allen Park center represents a key milestone in the company’s ongoing investment in new technology and service channels to help credit unions better meet the needs of their members.
“PSCU is committed to being a leader in call center service and support,” said Mike Kelly, PSCU President & CEO. “It is one of the most valuable services we provide for our Member-Owners and represents a critical touch point for members. We’re seeing increased demand for robust, geographically-dispersed call center support, especially in the wake of recent data compromise events and the severe weather throughout the country this winter.”
The company is developing technology to enhance self-service capabilities for credit union members both via mobile applications and their call centers to empower members to resolve requests with less time and effort. PSCU’s initiatives on the analytics front, in addition to helping credit unions better know and serve members, will also give PSCU’s call center representatives more powerful tools to give the same kind of personalized service that its credit unions provide their members.
The 45,000 square foot Allen Park facility can accommodate nearly 420 employees, including call center representatives and technical support staff. The grand opening ceremony is scheduled for July 9 from 12:30 – 2:00 p.m. with a ribbon cutting at 1 p.m. The company expects to host members from two dozen of its Michigan-based credit unions for the ceremony.
PSCU (www.pscu.com) provides payment processing, strategic consulting, mobile applications, analytics solutions, fraud management and contact center services to over 800 U.S. credit unions, including more than 30 that are based in Michigan.
About PSCU
Established in 1977, PSCU (St. Petersburg, Fla.) is the nation’s leading credit union service organization (CUSO) and serves more than 1,500 financial institutions nationwide. The company is owned by nearly 800 member credit unions representing 16 million credit, debit, prepaid, online bill payment, mobile and electronic banking accounts. Comprehensive 24/7/365 member support is delivered through four Contact Centers located throughout the United States that handle more than 18 million inquiries a year.
Through a focus on collaboration and initiatives to mine the collective intelligence from all corners of the cooperative, PSCU’s Member-Owners are positioned at the leading edge of innovation. The combination of PSCU’s commitment to leadership in mobility and excellence in risk management, strategic consulting and technology creates PSCU’s foundation for the strongest partnerships with its Member-Owners. For more information, visit the PSCU website at www.pscu.com.