Reliant Credit Union is pleased to announce that they have been awarded Best Loan Experience, Best New Member Experience, and Best Transaction Experience by MemberXP, a member experience solution from CU Solutions Group.
The coveted Best of the Best awards are given each year to credit unions that have consistently provided exceptional member service, as reported by their own members. Taking into consideration that all were coming off a challenging year in which consumer expectations for customer service increased significantly, this year’s award winners reflect some of the most agile and responsive credit unions.
“I am proud of our Reliant team for working hard every day to provide caring and compassionate service to our members,” said Pamela Heald, President and CEO of Reliant. “Receiving these awards for the second year in a row is a direct result of the dedication of our employees.”
“Reliant is honored to be recognized by MemberXP’s Best of the Best awards,” said Amy Calabrese, Reliant’s Chief Experience Officer. “These surveys allow us another avenue to hear our members’ voices, learn from their feedback, and take action to make positive change, all of which help us create an exceptional experience for our members.”
MemberXP is a platform that allows credit union members to provide immediate feedback on the service they receive. The platform tracks specific experiences, such as applying for a loan, conducting a transaction — mobile, online or in branch — or opening a new account, and turns qualitative data into quantifiable and actionable information for the credit union.
"As consumers have reprioritized their lives in the wake of the pandemic, an easy and enjoyable experience has become the expectation for all service industries," said David Dean, Chief Operating Officer, Marketing Solutions at CU Solutions Group. "These awards show how credit unions can compete and win based on excellent user experience, customer service and access to tools and information."