Press
Royal Credit Union chooses TRC Interactive to deliver online fraud prevention training
HARRISBURG, PA (February 19, 2015) — Royal Credit Union has selected TRC Interactive, Inc., the nation’s leader in interactive financial institution training, to deliver First Line of Defense ~ Fraud Detection and Loss Prevention Challenge™, an online interactive experiential exercise for banks and credit unions that helps keep their staff sharp, focused and alert to the latest scams.
Each individual challenge in First Line of Defense™ is a simulation that replicates the transaction experience. It’s up to the learner to decide if the transaction being presented to them is legitimate or fraudulent. Participants become more vigilant to potential fraudulent items through the practice they receive. While all participants ultimately are presented with the same Challenges, the Challenges are randomized so that no one person experiences them in the same order.
First Line of Defense™ is updated quarterly with new interactions. Challenges can be taken quickly and on the branch floor in order to minimize the time staff needs to be away from their primary responsibilities. First Line of Defense™ delivers a consistent training experience for all employees and promotes higher retention through the use of proven adult learning principles and highly interactive learning experiences.
For more information about First Line of Defense ~ Fraud Detection and Loss Prevention Challenge™, or to find out how TRC Interactive can customize any training program for you, log onto www.trcinteractive.com or call 800.222.9909.
About Royal Credit Union:
Royal Credit Union is a federally insured credit union serving over 150,000 Members with 26 full service offices. Wisconsin offices are located in Amery, Balsam Lake, Chippewa Falls, Colby, Eau Claire, Hudson, Menomonie, Milltown, New Richmond, Osceola, Rice Lake, River Falls, St. Croix Falls, Somerset, Star Prairie, and Whitehall. RCU Minnesota offices are located in Edina, Coon Rapids, and St. Paul. You can open an account or apply for a low-cost loan at RCU if you live or work in 18 counties in Western Wisconsin, 12 counties in the Twin Cities Metro in Minnesota, or are a Realtor in Wisconsin or Minnesota. Visit rcu.org or call RCU at 1-800-341-9911 for more information.
About TRC Interactive:
From online training to multimedia, from internet to intranet, from blended facilitation to self-instruction, from measurement to metrics, TRC Interactive has the strongest credentials in financial institution training today. As one of the most respected training organizations, TRC Interactive is state-of-the-art in not only training, but bank systems, equipment, management problems, needs, and personnel.
For over 41 years, TRC Interactive has been helping banks and credit unions successfully train their employees by offering a variety of off-the-shelf and customizable online, classroom, blended, or virtual solutions to meet all bank and credit union training needs, including Teller, Compliance, New Accounts, Lending, Management, and Customer Service. TRC (www.trcinteractive.com) is located in Harrisburg, Pennsylvania with additional staff, project management, and media facilities in Buffalo, New York, Pensacola, Florida, and Philadelphia and Pittsburgh, Pennsylvania.