Tech Time: Are you pro-digital?

An analysis of 2017 trends and predictions for 2018 suggest innovation and solid fintech partnerships will be keys to success.

Every year, Forrester analyst Alyson Clarke and her team publish a report on retail banking trends in North America that evaluates trends and provides predictions for the coming year. Overall, the predictions by Clarke and her team for 2017 were accurate. We would give them an A- for accuracy, but they could have been a bit more relevant and also considered the widening gap between credit unions that embrace digital delivery and those that do not.

In the 2017 edition, Forrester made the following predictions:

  1. Optimistic uncertainty will underpin the general economic outlook.
  2. Low interest rates will keep interest earnings low.


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