Use your data to understand your staff and members during COVID-19 and beyond

by The CU Lab

No two credit unions will experience the impact of COVID-19 in exactly the same way. The same can be said for both credit union staff and the members they serve. That’s why it’s more important than ever to understand the stories your data is telling and take action. Listen in for tips on how to view your data with a fresh perspective, utilize daily reports to motivate your staff, and automate reports so you can spend 20% of your time gathering data and 80% of your time analyzing (instead of the other way around).

Key Takeaways:

  • [05:01] Using data to learn how to help members in a respectful and actionable way is key. Members need you now more than ever.
  • [18:40] To get the untapped, nonbelievers, and employees afraid of data excited you need to show the value of data. When you collaborate as a team you are able to look at problems and solve them differently than in the past.
  • [22:45] When credit unions see trends in data they can proactively reach out to members to provide alternatives.

 

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