What comes before AI?

When it comes to emerging technologies in the financial services industry, the use of artificial intelligence is front and center. However, AI comes with its own set of challenges—including not always achieving promised performance levels and unanticipated pitfalls. Nevertheless, these challenges don’t mean that the opportunities aren’t worth pursuing. Financial institutions are seeking to learn faster as they take advantage of new AI capabilities, and they’re finding that applying process improvement—or PI—principles before implementation is key to gaining the full advantages of AI without creating unexpected issues.


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