7 ways to create a solution-oriented work environment
Not every problem in an organization makes it all the way to the CEO’s ears. That’s why it is important as a leader to set the expectation that all employees are problem solvers. If someone sees an issue and has an idea to fix it, they should feel comfortable sharing it. Letting problems fester can create negative undercurrents among employees and potentially impact the customer experience.
Leadership guru and award-winning author David Dye identifies two reasons why employees don’t offer up solutions more often: no one asked directly, and employees don’t think anything happens afterward.
To address these sentiments, Dye offers seven ways leaders can respond to employees’ suggestions and encourage more solutions:
- Say “thank you.” Acknowledging an employee’s contribution and effort makes them feel valued.
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