Skip to main content

The place for all things credit union™
Log in
The CUInsight Trendline

The CUInsight Trendline: July 10, 2025

Credit union insights in 15 minutes or less

Trendline Updated (1320 x 830 px)

This episode will track the trend on the following:

CUInsight.com Spotlight — Alyssa Horwitz

Affinity Federal Credit Union - The Well-Being Awards

Trending articles — John Pettit

Events Overview— Linda Lafortune

Interview with Heather McKissick, CEO, at CUES - Greg Michlig

 

How to find Heather

Heather McKissick

Heather McKissick

CUES

Heather McKissick, I-CUDE, is CEO of CUES. Her 30-year not-for-profit career encompasses six different industry sectors. She is a former EVP at University Federal Credit Union, Austin, Texas, where she served for nine years. Prior to that, she was CEO of Leadership Austin, an organization dedicated to developing community and civic leaders across Central Texas. McKissick is the previous director of organizational development at one of the largest non-profit healthcare systems in the US and was an administrator and faculty member at St. Edward’s University.

(0:59) #3 and #2 trending articles

(2:35) The Podcast Collective

(5:18)Events overview

(7:02) Featured interview: Heather McKissick (CUES)

(12:09) #1 trending article

  • Here’s what leaders need to remember:
    • You can’t control the noise—but you can model the tone.
    • You don’t have to solve every issue—but you do need to show up with clarity and calm
    • Validation of people’s feelings is being ignored or sidestepped because people are concerned about agreement. But validation isn’t agreement—it’s acknowledging that people are human
    • Silence can create more anxiety than a thoughtful, grounded check-in
  • Use this moment to recommit to your values:
    • Civility doesn’t mean avoiding hard conversations
    • It means handling them with respect, empathy, and consistency
    • People are watching how leaders lead right now more than ever
  • CUES Guide:
    • It’s a practical resource to help leaders:
    • Navigate emotionally charged moments
    • Support team cohesion during change
    • Model empathy and professionalism—no matter what’s happening outside
  • https://www.cumanagement.com/whitepapers/2025/03/leadership-polarized-times

Recommended for you