Member Loyalty Group congratulates PSECU (over $4.5B in assets, headquartered in Harrisburg, PA) for being the overall relationship top-performer for 2016 based on the CUSO's 4th quarter credit union industry loyalty benchmark.
PSECU has been a Member Loyalty Group participant since 2014. "We're proud to work with credit unions like PSECU who are deeply committed to their Member Experience program," said Michelle Bloedorn, CEO of Member Loyalty Group.
As of 4th quarter 2016 data, the Credit Union Industry Average Relationship NPS© was 59.11 compared with banks' overall average of 35, according to the 2016 Satmetrix report. As you can see in the chart below, the high score for the overall Relationship category was 83.04.
For more information about Member Loyalty Group’s Member Experience program or to request a complimentary copy of the latest credit union industry benchmark overview, please visit www.memberloyaltygroup.com or contact info@memberloyaltygroup.com.