SoGoSurvey and CUInsight are happy to announce a new live webinar opportunity for credit union professionals, titled “Navigating Uncertainty: 3 Ways to Prioritize Member Experience During COVID-19.” This webinar, presented by SoGoSurvey and hosted by CUInsight is scheduled for Wednesday, August 5, 2020, at 1:00 pm EDT.
As credit unions well know, COVID-19 has caused significant shifts in member behavior, with new challenges in the member journey and experience. In this webinar, SoGoSurvey Chief Revenue Officer Haris Azmi will address these pain points in member experience and illustrate how your credit union can implement short-term solutions that drive long-term member satisfaction.
“We are thrilled to partner with SoGoSurvey on this webinar. Credit unions have long excelled at member service. In a time of COVID-19, it’s critical to make sure our identity and outstanding service translates effectively into the digital environment and virtual experience too,” said Lauren Culp, Publisher & CEO at CUInsight.
“Even though plenty of organizations are having a tough time right now, we’re excited to connect on this important topic. Our credit union partners who are prioritizing member experience are really seeing a positive impact, and we’re glad to share insights in this area,” said CRO Azmi. “Managing member experience doesn’t have to be complicated. Figure out what you’re looking for, measure what matters, and make improvements.”
The webinar will be presented over Zoom on August 5, 2020 at 1:00 pm EDT. Those interested in accessing the free, virtual event should register here. Log-in information will be provided upon registration.