Marine Credit Union, a cooperative driven by the belief that financial fulfillment should be achievable for all and a Great Place to Work™, has welcomed Joumana Mcdad as the credit union’s first Chief Service Delivery and Experience Officer.
The newly created role will elevate Marine’s focus on improving the member experience and building member relationships, combining all delivery channels under one leader. Mcdad will be responsible for supporting the teams that plan and execute all aspects of the member experience, including its branch locations, contact center, marketing, member experience and digital product solutions.
Mcdad joins Marine at a time the credit union is reimagining a new era of expanded impact in its members lives.
“We are on a mission to advance the lives of people from a place of financial need to a life of ownership and giving back in our communities. Moving forward, we will align our products, features, experiences and education provided with that mission,” said CEO Darrick Weeks, who joined the organization in January 2022. “We are incredibly excited to bring Joumana and her expertise in member and community engagement to Marine, as we work to make a difference for our members not just with one loan, but along their entire financial journey.”
“I am honored to join the Marine team during this important time in the credit union’s evolution and the wider environment impacting our members’ daily lives,” said Mcdad. “I look forward to working with our people to support the delivery of exceptional experiences for our members and creating opportunities for our members, employees and communities to thrive.”
Mcdad has focused her career on driving operational excellence and exceeding goals in the financial sector, most recently at One Detroit Credit Union where she served as Executive Vice President and Chief Strategy & Innovation Officer. During her tenure, she drove the credit union’s strategy and oversaw human resources, marketing, community partnerships, sales and member experiences. Mcdad earned a degree in international business in Windsor, Ontario, Canada and is a graduate of Credit Union National Association Management School with a Certified Credit Union Executive (CCUE) designation. She is an experienced mentor and coach to top-performing, cross-cultural teams, and is a credit union thought leader, having contributed to stories on women in leadership, services for the underbanked and advancing women of color in the credit union movement.