AKUVO, a technology organization specializing in credit risk and delinquency management, has signed the $834 million Westby Co-op Credit Union to its Aperture collections platform.
WCCU serves 16 counties in Southwestern Wisconsin, offering a full range of consumer and business services. Many of the communities in the credit union’s field of membership are rural and underserved, prompting WCCU to launch Wisconsin’s first mobile branch in November 2022. This branch on wheels provides members with the same products and services available in brick-and-mortar offices and supports the credit union’s commitment to actively support the communities it serves.
Facilitating financial stability for members is a primary goal of WCCU, and Aperture’s ability to proactively manage delinquency while maintaining a positive customer experience will support that effort, while also protecting the credit union’s bottom line.
“We’re excited to implement detailed analytics into our collection activities, upgrading our capacity to help our members own their financial futures,” commented Andrew Robson, Controller at WCCU. “In addition, Aperture’s ability to improve staff efficiency and accuracy through automation will benefit our team, elevating their experience and allowing them to focus on providing superior member service. It’s a win-win for everyone.”
WCCU also cited AKUVO’s willingness to provide platform maintenance support as a factor in its decision to convert to Aperture.
“It’s rewarding to play an active role in supporting an institution that goes the distance in making financial services available to everyone,” remarked AKUVO Chief Operating Officer Steve Castagna. “WCCU embodies the esteemed credit union tradition of People Helping People, and we look forward to working with their dynamic team.”