A few days ago, a friend asked me a favor. Since I’m a “financial expert” (Um, really? Oh boy.), she asked me to speak with her friend about credit card options. The other person had a challenging credit history with little financial knowledge at all.

A Facebook Messenger request later, and the chat began. My goal was probably familiar to those of you working with members:

• Identify her challenges
• Focus on her goals
• Educate on her options
• Develop a knowledge base she could build upon
• Provide tangible actions she could take right now

Going in, she was open to learning, guidance, and had a good grasp of what she didn’t know. Maybe not common, but refreshing.

 

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