Fed begins March meeting, expected to release economic projections
The Federal Open Market Committee (FOMC) – the Fed's monetary-policy setting arm – begins its two-day meeting today and is expected to hold the federal funds target rate range at…
Syndicated
What’s in a name: Writer and Brand Voice Specialist
University of Michigan Credit Union($1.2B, Ann Arbor, MI) is leveraging the power of the written word to polish its presentations and present its brand in a professional, yet personal, light.…
How to leverage journey mapping to improve the cardholder experience
Knowing where to start to improve your financial institution’s products or services can be difficult. Sometimes, the issues seem so layered that it can be challenging to see the path…
Board members and staff surveys: Yes, get them AND be careful!
Board members are you getting the full value that the CU can get from the staff survey? Are you getting the results and do you know what’s being done as…
IG says reorganization, staff cuts could hamper CFPB’s ability to handle complaints
The Consumer Financial Protection Bureau’s Consumer Response staff has been reorganized and cut during the past three years—moves that could affect the agency’s handling of consumer complaints that have skyrocketed…
Defend against fraud attacks on ATMs
NCR recently announced an increase in physical ATM attacks is being seen nationwide across the United States. These physical attacks have included: using heavy-duty vehicles to attack safe doors, use…
Agencies release proposed new Q&As regarding private flood insurance
Five federal regulatory agencies, including NCUA, requested public comment on 24 proposed Interagency Questions and Answers Regarding Private Flood Insurance. The proposal is intended to help lenders comply with the…
Join NAFCU leaders for updates on key industry issues
NAFCU President and CEO Dan Berger and other association leaders will provide member credit unions with a review of the first few months of 2021 during NAFCU's Q1 Member Webinar.…
Lending Perspectives: Is your credit union prepared for attacks on the model?
It may be because I’ve been in this business long enough to realize that building and managing a top-quality loan portfolio is tougher than ever. It may just be that…
The future of customer experience in banking is personalized
To a greater degree than ever, physical and digital channels are being integrated through data, advanced analytics and modern technologies. Consumers no longer accept being “forced” to use a banking…
One year on: The impact of COVID-19 on mobile banking
There is no denying that the COVID-19 pandemic has disrupted our lives and changed everything about how we go about our day to day business. How we work, how we…
Extracting true value from globally growing real-time payments
When the global pandemic hit, people initially stopped, or severely reduced, their financial outgoings. But they quickly adapted to new situations with changed spending habits. Although global payments revenue was…
“Mr. Cash Flow” the potential of charge-off accounts with David Wiener
Sure, profit’s important. Revenue’s important…But cash flow is crucial. Words of wisdom from “Mr. Cash Flow” himself, David Wiener of Cash Flow Strategies, who joins us this week on CRMNEXT’s…
Three-tier diversity engagement initiative
Everence Federal Credit Union is a faith-based credit cooperative serving more than 30 church denominations and networks with historic roots or relationships with the Anabaptist faith community. Aphaphanh Nussbaum, MBA,…
Neighbors FCU builds business relationships through PPP lending
The Paycheck Protection Program brought with it a couple “aha” moments forNeighbors Federal Credit Union($1.1B, Baton Rouge, LA) and the small-business people who came to the cooperative for help. For…
CFPB proposes delay to QM Rule changes; Compliance School kick off
In December 2020, the CFPB finalized two changes to the qualified mortgage (QM) rule (we blogged about these rules here and here). These rules, in part, changed the definition of…
March 24 NCUA webinar will cover COVID-19 credit risk issues
NCUAis hosting a webinar on March 24 about potential areas of credit risk resulting from the COVID-19 pandemic. “COVID-19 has had a significant impact on the economy, credit unions, and…
NAFCU-member CUs, Berger discuss CU needs with HFSC Chairwoman Waters
Representatives from NAFCU-member credit unions, including Kinecta Federal Credit Union, Schools First Federal Credit Union, and California Credit Union, Thursday joined members of the association's advocacy team to offer industry…
Apples to Allies: Why wellness and diversity are one and the same
Wellness and diversity, equity and inclusion are having a much-needed moment. While in recent years these programs have become a more accepted and expected part of the workplace, the COVID-19…
Let’s talk about … discrimination
Happy Friday and happy birthday weekend to me! I will be accepting snacks and hand written cards all weekend! But before we celebrate, today’s blog is dedicated to a few…
Financial institutions brace for cybersecurity threats in 2021
When CSI asked bankers to identify the one issue that would most affect the financial industry in 2021, cybersecurity was the clear winner. With 34% of the vote, it far…
5 key compliance questions to ask before outsourcing collections
Making the decision to outsource some or all of your financial institution's collections work is no easy task. Even when you recognize that your internal staff does not have the…
How strong is your team a year into remote work?
We've reached the one-year mark on the coronavirus pandemic. For the past 12 months, my organization has worked remotely – like many of yours, I'm sure – and while I…
CUANM names Juan Fernandez Ceballos president/CEO
The National Association of Latino Credit Unions and Professionals (NLCUP) congratulates the Board of Directors of the Credit Union Association of New Mexico for the naming of Juan Fernandez Ceballos…