Syndicated

Credit unions play a critical role in the lives of 118 million Americans and the nation's economy as a whole. As the industry faces unwarranted attacks from bank trade groups,…

Recently, Henry Meier, SVP/general Counsel at the New York Credit Union Association penned a blog addressing “Why D.C.’s Policy Pronouncements are the Key to Economic Growth.” In it, Meier discussed=s…

Should your credit union partner with a coffee shop, an urgent care provider or even a bar to drive more traffic to your branch or just create more awareness? While…

Cybersecurity is a vast and technical topic. There’s so much buzz in the market that it can be an intimidating subject to discuss. Understandably, executives tend to delegate discussions on…

I was selected for the Future Leaders of YMC in January. Being a boutique agency, we are fortunate to be nimble and provide opportunities for participants to create and execute…

Well-designed and implemented competency models should identify key behaviors and describe actions that demonstrate a person’s proficiency in a particular area. But there is some debate about whether competency models…

Walking into a credit union branch can be a gamble for members. Will it be crowded? Will the person working the teller line be able to handle a particular request?…

Due to rapid changes in our business environment combined with digital transformation, the rules of business are being rewritten. The credit union industry needs to quickly evolve and continuously reinvent…

The House is expected to consider the CUNA-supported Secure and Fair Enforcement (SAFE) Banking Act (H.R. 1595) Wednesday. The bill would provide protections for financial institutions that serve cannabis-based businesses…

Consumer Financial Protection Bureau Director Kathy Kraninger emphasized the need for cost benefit analysis when it comes to solid policymaking Thursday ahead of a series of panel discussions focused on…

The housing market is a fickle beast. It ebbs and flows, impacted by a number of economic factors, often leaving consumers and lenders alike absorbing copious amounts of information to…

In 2015, Cynthia Feazell jeopardized her 19-year credit union career, her reputation and her freedom to buy a mobile home. The former loan officer and assistant manager of the $27.5…

How and what we define as work is rapidly changing. There is a disconnect between the type of work we’ll do in the future and the skills that will be…

Robots don’t stuff envelopes and lick the stamps at Teachers Credit Union (TCU)($3.3B, South Bend, IN), but they have greatly sped up the process of determining who gets those letters…

Last week the NCUA Board finalized a handful of rules, including an update to the FCU Bylaws housed in Appendix A to Part 701. Several substantive changes were made in…

You can be forgiven for wondering if NCUA woke up on the wrong side of the bed when it decided to issue its 23 page guidance to its staff detailing…

Organizations in every industry are trying to determine how to leverage advanced technologies to improve efficiencies and effectiveness, while improving the customer experience. In banking, the pressure to perform is…

CUNA issued an action alert Friday urging credit unions to contact their members of Congress to ensure a harmful provision for credit unions stays out of the National Defense Authorization…

The CFPB Thursday published the 19th edition of its supervisory activities, conducted between December 2018 and March 2019, which provides insights into auto loan origination, credit card account management, debt…

CUNA Chief Compliance Officer Jared Ihrig provided an overview of NCUA examination priorities during a breakout session at the co-locatedCUNA Technology Council and CUNA Operations and Member Experience Council Conferences…

A former credit union lending director, who stole more than $800,000 from a Florida credit union and used half of the funds to pay for in-app video games, was sentenced…

Setting, tracking and measuring goals with your employees will have significant impact on your sales team and broader organization. The key, however, is to collaborate with your team and come…

Consumers face a near-daily barrage of troubling cybersecurity news, with each story being more concerning than the last. When the public learned about the Capital One data breach, consumers were…

My organization held our annual Capitol Hill conference last week where hundreds of our members flew in to talk directly with the lawmakers and regulators who influence their operations and…