Syndicated

There is a misconception in our society that confidence is an innate quality—that some people have it and some people don’t. But confidence comes from building competence—repeatedly taking action and…

For more than a year and a half, a former branch manager used the federal court system in an unsuccessful attempt to thwart an NCUA investigation that ultimately led to…

Trillions of dollars flow across the globe every day. But when it comes to exchanging business-to-business (B2B) payments internationally, the experience is less than optimal. Today, commercial payments must cross…

Is your credit union preparing for a disaster recovery test? Are you sending in your Statement of Work before you do it? Then you might wonder: Would you like to…

Opportunity rarely knocks twice. But for attendees who enjoyed our three-day exploration of today’s ground-breaking opportunities at THINK 19 – or for those who weren’t able to attend – CO-OP…

The first quarter of the year is an opportunity for credit unions to measure early successes and determine whether operational adjustments must be made to ensure the institution will be…

CUNA supported appropriations levels for two credit union-related funds in the Financial Services and General Government (FSGG) Act for Fiscal Year 2020 in a letter to House Appropriations Committee leadership…

A bipartisan group of senators has released draft legislation to reform aspects of the Bank Secrecy Act (BSA), specifically targeted at anti-money laundering (AML)-combating the financing of terrorism (CFT) requirements.…

The battle between bank and credit union access to military bases has flared once again, as both sides said they expect Rep. Trent Kelly (R-Miss.) to offer an amendment to…

Online and mobile banking channels are standard today, but it takes more than that to compete for a customer's loyalty. This has many buzzing with the term ‘user experience’ –…

There’s a saying that goes “It seems too good to be true.” For years, Facebook has been a leading force in social media tech. However, a recent research from eMarketerhas…

Branding is universal. Whether in Midland, Texas, or Milan, Italy, brands are everywhere. They’re competing for consumer attention, which means some brands win and some brands lose—even if both stay…

The financial services industry is changing, and quickly. From new technology to increased regulation, credit unions are experiencing the effects of these changes each day. On top of that, credit…

When first asked if technology training differs much from the other types of training credit unions tend to do, Dixie Abramian, CME, CSE, responds, “not necessarily. There is always a…

ELGA Credit Union($703.8M, Burton, MI) is banking on the fourth try being the charm. Three earlier efforts to open a branch in downtown Flint didn’t pan out, but this time…

Sheltered Harbor, a voluntary initiative designed to help protect against cyberattacks, will conduct a free informational webinar June 18. CUNA is a founding board member of Sheltered Harbor and recently…

In response to attacks from the Independent Community Bankers of America (ICBA) challenging credit unions' federal tax exemption and the NCUA's actions as an independent regulator, NAFCU President and CEO…

Falcon Heights, Minn.-based SPIRE Credit Union and Minneapolis-based venture studio DNT BLNK launched a new industry app this month called NetGiver, which allows members to donate to charities directly from…

Today, the quality of your service and support – more than any other factor – impacts how members feel about your credit union. Consider a global study on customer service…

There are plenty of odious tasks in the credit union industry. That goes double for operations staff. But few of those tasks are worse than patching. That’s why managed patching…

Here’s a poke in the eye for financial marketers from a member of Generation Z: “My numero uno message to brands that try too hard with the things that a…

Companies in every industry have had to adapt to growing consumer expectations for financial interactions that are fast, easy, and secure. Experiences with online retail firms like Amazon have conditioned…

Whether driven by inventive fraud schemes or the Federal Reserve’s reopening of a 2011 proposal, we have seen an uptick in questions from credit unions related to Regulation CC’s funds…

CUNA attended the two-day meeting of the Consumer Financial Protection Bureau’s (CFPB) Credit Union Advisory Council Wednesday and Thursday. The CUAC advises the bureau on regulating consumer financial products or…