Syndicated

A new report reveals that since the Great Recession, it has been credit unions—not banks—that are generating more in fee income—and they are doing it by having lower charges. “Exactly…

Financial institutions have traditionally been comfortable in maintaining the ownership of customer relationships. The digital disruption in last 3-4 years has pushed them to adopt newer ways of banking, especially…

There’s a new kind of fraudster out to steal credit union members’ financial information – and they may not even possess the electronics expertise or computer savviness of a typical…

As vice president of analytics and consulting services atWings Financial Credit Union($5.5B, Apple Valley, MN), Mike Lindberg knows well the challenge of finding the right people in a job market…

With new technologies and new ways to engage transforming the way banking customers interact with their financial institution, a consumer’s satisfaction is becoming more dependent on the quality of engagement…

With the holidays coming up I’m looking forward to spending time with family and friends to soak in the last days of 2019 and ring in the new year. But…

The creation of a multi-member leadership commission at the Consumer Financial Protection Bureau (CFPB) would remedy the constitutional defect currently present at the agency, CUNA argued in a brief filed…

Total retail sales rose 0.2 percent in November, with sales within the control group increasing by 0.1 percent. NAFCU Chief Economist and Vice President of Research Curt Long reacted to…

None other than Steve Wozniak, the co-founder of Apple, questioned whether the algorithms used to automatically decision applications discriminated against his wife based on sex. David Hansson, another well-known tech…

A California credit union will pay $450,000 to settle a sex, age and retaliatory discrimination lawsuit brought by three former women executives after they applied for the CEO position for…

Conversations with attendees at Directors Conference, recently hosted by CUES, point to the idea that director recruitment is often a fairly challenging—and sometimes downright scary—undertaking. But a look around the…

It's easy to talk. But you have a problem when your words don't have a purpose or don't lead to action. There are reasons teams might defer to talk instead…

A study from TransUnion’s Iovation unit finds that just over three out of five (61%) of consumers’ banking transactions in 2019 were conducted on mobile phones. Strikingly that figure is…

Marketing based on credit union field of membership can be challenging. Understanding the right platforms to use and their limitations on financial institutions can hinder marketing to your eligible audiences.…

Nobody likes getting dinged with fees. In fact, levying too many fees at your members is a surefire way of frustrating them. But what if I told you there’s a…

Federal government funding is scheduled to expire Dec. 20, and reports indicate Congress has reached a tentative agreement to prevent funding from lapsing. Should no agreement be reached by Dec.…

Following Federal Housing Finance Agency (FHFA) Director Mark Calabria's recent announcement that the agency plans to issue a re-proposed rule setting capital requirements for the Government-Sponsored Enterprises (GSEs) Fannie Mae…

“Alexa, what is diversity?” The state of being diverse; variety; a range of different things. “Alexa, what does it mean to have diversity?” Understanding that everyone is unique and recognize…

Brandon Riechers believes in developing young professionals and getting them involved in all areas of the credit union movement. “I’ve always been a champion of young professionals,” says Riechers, president/CEO…

Credit unions are breaking ground for new initiatives that may help them attract new members and hold on to the ones they serve. The $211 million Michigan Legacy Credit Union…

When it comes to your credit union’s marketing, what’s one of the worst things that can happen? Creating an ad that you think is awesome—only to find your masterpiece at…

Are you spending money appropriately on your credit union website design? Or are you throwing money around like a belligerent toddler throwing spaghetti at the wall, hoping something sticks? Based…

Not everyone is familiar with how valuable the role of dealer relationship officer can be for a financial institution. I sat down with Jennifer Cook and Tiffany Nelson, the dealer…

After more than 12 years helping banks and credit unions optimize their service contracts through expert negotiations with vendors, I have picked up a number of secrets that have empowered…