The latest from Cameron Madill

Jun 17, 2021 - by Cameron Madill, PixelSpoke

Digital tools can save your credit union money—but don’t ignore the economic ramifications

Even not-for-profits need to pay the bills and grow revenues. But what happens when efforts to do so lead to outsourcing, interactive teller machines (ITMs) and digital services that replace ...

May 21, 2021 - by Cameron Madill, PixelSpoke

Are your digital tools socially responsible?

Credit unions pride themselves on being socially responsible, and with good reason. Social responsibility is one of the nine credit union operating principles, and the movement prioritizes meaningful community involvement. ...

Apr 22, 2021 - by Cameron Madill, PixelSpoke

Digital is not always green: 5 ways to be environmentally responsible in the digital space

This is Part I of a four-part series about digital responsibility. Digital has infiltrated nearly every aspect of our lives, and even more so over the past year. There are ...

Mar 26, 2021 - by Cameron Madill, PixelSpoke

Why everyone at your credit union should be thinking about product innovation

What pops into your head when you hear the word “innovation?” Did your answer include the words “fintech” or “digital?” Hey, no surprise. We’ve seen amazing innovation in these ...

Feb 25, 2021 - by Cameron Madill, PixelSpoke

What we can learn from black-owned cooperatives: A force for change in “critical moments”

The cooperative model is rooted in inclusion and access. Why, then, does our country’s credit union industry, and the broader cooperative movement, remain primarily white? It’s a question ...

Jan 25, 2021 - by Cameron Madill, PixelSpoke

Credit unions are uniquely positioned to help us through the “She-cession”

As we look at the impact COVID-19 has had on our country over the past year, one thing is stunningly clear: Women in the U.S. have taken an outsized ...

Dec 18, 2020 - by Cameron Madill, PixelSpoke

The 3 key questions about measuring ROI for your credit union website

If your credit union website follows the trends we’ve noticed across our client accounts, it’s seen a lot of traffic and activity in 2020—almost certainly more than ...

Nov 24, 2020 - by Cameron Madill, PixelSpoke

What we all want, no matter how we voted — and how credit unions can deliver

At the beginning of COVID, all we heard was, “We’re in this together.” But that feeling of togetherness, while somewhat of a mirage from the beginning, hasn’t lasted. ...