The latest from Greg Crandell

Dec 19, 2017 - by Greg Crandell, Query Consulting Group

A close encounter of the fifth kind

I recently observed focus group members as they shared their observations and frustrations with recent changes in online and mobile banking applications at their multibillion dollar Credit Union.  I came ...

Nov 9, 2017 - by Greg Crandell, Query Consulting Group

Data-driven organizations must capture real-time data to empower and guide CX initiatives

In two recently published articles “Data-Driven Dialogues Will Define Success”  and “The Data-Driven Organization Questions Everything”, we detailed the need for managers to incorporate data and the use of digital ...

Oct 17, 2017 - by Greg Crandell, Query Consulting Group

The changing role of the 21st century CEO

“We cannot become what we want by remaining what we are”- Max Depree Are You the CEO of an Organization Seeking Transformation?  If yes, you must encourage data-driven dialogues ...

Aug 9, 2017 - by Greg Crandell, Query Consulting Group

The data-driven organization questions everything

The recently published article “Data-Driven Dialogues Will Define Success” detailed the need for managers to incorporate data and the use of digital information into critical discussions within their organizations.  Data-driven ...