The latest from Holly Buchanan

Apr 29, 2022 - by Holly Buchanan, Buchanan Marketing LLC

How to tell an employee what they don’t want to hear

Have you ever gone to a manager with a request, and been told, “No.”  It’s not a pleasant experience. In most cases, it isn’t a pleasant experience for ...

Jan 27, 2022 - by Holly Buchanan, Buchanan Marketing LLC

A better question to ask than, “How are you?”

It has become my most hated question. I mean, does anyone know how to answer the question “how are you” right now? Seriously. Do you lie and say “fine” or “...

Oct 8, 2021 - by Holly Buchanan, Buchanan Marketing LLC

What determines a company’s culture? How they handle this…

I was going through the CUInsight website looking for the most widely read and shared articles. I was looking for current trends, themes and subject matter that really resonated with ...

Jul 9, 2021 - by Holly Buchanan, Buchanan Marketing LLC

Is your co-worker really a jerk?

Is there a lazy co-worker who bothers you? A manager who only cares about impressing her higher ups? A client who is trying to be as difficult as possible? A ...

Apr 21, 2021 - by Holly Buchanan, Buchanan Marketing LLC

Ask this question to take control of a conflict

In a conflict, the first words out of your mouth will set the tone and direction of the conversation. Enter correctly, and you give yourself the best chance of success. ...

Jan 4, 2021 - by Holly Buchanan, Buchanan Marketing LLC

Three secrets to having a better 2021

Hey 2020! See ya! Don’t let the door hit you on the way out! As happy as we all are to see the backside of 2020, the question now ...

Oct 19, 2020 - by Holly Buchanan, Buchanan Marketing LLC

The magic word to make conflicts more manageable

Have you ever called out a colleague or team member for doing something wrong?  You expected an apology, or at least acknowledgement of their error.  But instead they tried to ...

Jul 21, 2020 - by Holly Buchanan, Buchanan Marketing LLC

2 communication tips to give your members what they are craving

There are two mistakes many of us are making in our communication right now. Your members, colleagues, and employees are navigating unprecedented uncertainty. It’s tempting to think that they ...