The latest from Jennifer Santos Esperanza

Mar 8, 2023 - by Jennifer Santos Esperanza, Coopera

Serving multicultural members by “reading the room”

Like many children of immigrants, my parents held down long hours at work and often juggled multiple income streams. This left me to be raised by my grandmother, an undocumented ...

Aug 25, 2022 - by Jennifer Santos Esperanza, Coopera

“Talk Story” – The power of storytelling for organizational change

We love to tell stories, and this has always been a part of our history as humans. We’ve been sitting around campfires and telling stories for much longer than ...

Nov 4, 2021 - by Jennifer Santos Esperanza, Coopera

From DEI statements to impactful change—notes from the field

“What people say, what people do, and what they say they do are entirely different things.” – Margaret Mead In the quote above, anthropologist Margaret Mead succinctly articulated what she observed ...

May 10, 2021 - by Jennifer Santos Esperanza, Coopera

Why credit unions should consider DEI programs and multicultural markets

U.S. census projections estimate that racial minorities will be in the majority by the year 2045. By that time, Whites will comprise 49.7% of the total population, while ...

Jennifer Santos Esperanza

Senior Director of Organizational Culture and Strategy
Coopera

Web: https://www.cooperaconsulting.com

As Senior Director of Organizational Culture and Strategy, Jennifer promotes Coopera’s efforts to ensure financial inclusion for a variety of underserved populations. She is a trained cultural anthropologist with two decades of research and teaching experience on the intersections of culture and economics. She provides training for staff on Diversity, Equity and Inclusion (DEI) topics, advises organizations on best practices to ensure equitable workplaces, and assists credit unions to design products and services that are culturally relevant.
Jennifer spent 17 years in academia—teaching courses in cultural anthropology, sociolinguistics, immigration and consumer culture. She has taught at North Carolina State University, Southwestern University, and since 2008, was a professor at Beloit College in southern Wisconsin, where she was the first Asian American woman to be promoted for tenure.

The latest from Jennifer Santos Esperanza

Serving multicultural members by “reading the room”

“Talk Story” – The power of storytelling for organizational change

From DEI statements to impactful change—notes from the field

Why credit unions should consider DEI programs and multicultural markets

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