The latest from John Pettit

- by Lindsey Richardson, Policyworks

The one time it’s okay to not RSVP

As if the ADA website compliance lawsuits weren’t enough, we have been hearing from several credit unions that have received an “invitation” from the United States Automobile Association (USAA) ...

- by Brian Bellhorn, Fiserv

Winning the marketing game

Fierce and unconventional competitors are forcing financial institutions to step up their marketing game. What are the marketing must-haves to help your financial institution drive growth, satisfaction and income? 

- by Theresa Witham, CUES Skybox

How easy is your members’ experience?

Research from Forrester shows that companies that lead in customer experience produce a much higher return than those that don’t. And in fact, those that underperform in customer experience ...

- by Paul Seibert, CMC, CU Management

Facility Solutions: Branch opening check list

Opening a new branch can be complex. A lot is riding on the first impression made by this new location’s branded member and staff experience. At opening you want ...

- by CU Magazine

Credit unions ‘under siege’ by frivolous ADA lawsuits

The credit union industry is “under siege” by frivolous lawsuits alleging website noncompliance with the Americans with Disabilities Act (ADA), according to Michelle Anderson, partner with the law firm of ...