Adapting your payments to today’s consumer behavior
In this episode, we’re talking about how to align your payments strategies with shifting consumer behavior. This process is more complex now than ever before, as credit unions face ...
The latest from John Pettit
Holiday fraud — Expect the unexpected in 2020
2020 is the year of the unexpected — and this holiday shopping season will be no different. The pandemic has changed our world in so many ways, especially when it comes ...
COVID-19 heightens need to intertwine sales and service
If consumer demand for speedy innovation was high before COVID-19, it’s off the charts now. We’re coming off a moment in time when all kinds of entities—corporations, ...
Contingency planning
Financial Readiness is something we all champion when promoting our credit union values to each of our members. Everything from building a “rainy day” fund and saving 3–6 months ...
Compliance: Agencies clarify BSA due diligence for charities, nonprofits
Federal financial institution regulatory agencies, including NCUA, issued a joint fact sheetclarifying that credit union and compliance efforts to meet Bank Secrecy Act (BSA) due diligence requirements for customers that ...
Tax deductions not allowed for PPP loans, reiterates IRS
The IRS last week published a revenue procedure providing a safe harbor for taxpayers to deduct eligible 2020 expenses from this year’s taxes under certain circumstances. The agency ...
Six strategies to make the most of lending in the coming year
As credit union executives and industry partners set their course for lending in 2021, they share prime areas for growing auto loan and mortgage volume. 1. Reach out to millennials. $...
7 tips for educating members on insurance coverages
Recent trends indicate that consumers don’t stick to just one approach when searching for and purchasing auto and home insurance. While personal interaction is still important, experts recommend a ...