The latest from John Spence

- by John Spence

What are you really selling?

I do a lot of strategic thinking/strategic planning sessions. One of the areas I like to help organizations focus on is profoundly understanding what they really sell. Harley-Davidson does ...

- by John Spence, NAFCU

When best practices are worst practices

I think best practices are often useless. I think benchmarking is really stupid. Actually, I think they’re both really stupid and useless … if they are done improperly. Many companies ...