Management by walking around
MBWA Some of you will recognize this acronym from the great business thinker Tom Peters. It stands for Management By Walking Around. I think it is one of the most ...
The latest from John Spence
The six elements of a high-performance team
The words “teams” and especially “high-performance teams” get thrown around a lot. Most teams are not nearly as effective as they could be. Many are even what I would call ...
Your biggest expense
Running a credit union is expensive. Buildings, office equipment, IT investments, and of course, payroll. But a lack of trust is by far your biggest expense. When employees do not ...
What your people need right now
In my work, coaching clients worldwide, I am focusing a lot of my time on helping them keep employees motivated and engaged during these challenging times. Although many factors are ...
What are you really selling?
I do a lot of strategic thinking/strategic planning sessions. One of the areas I like to help organizations focus on is profoundly understanding what they really sell. Harley-Davidson does ...
When best practices are worst practices
I think best practices are often useless. I think benchmarking is really stupid. Actually, I think they’re both really stupid and useless … if they are done improperly. Many companies ...