Why service matters in managing fraud disputes
Credit unions are rightfully known for providing outstanding service to their members. But this member-centric philosophy can be put to the test during the most stressful interactions, such as card ...
The latest from John Pettit
The future of real-time payments in banking
When it comes to payments, the need for immediacy has never been more pronounced. Financial institutions of all sizes are grappling with the integration of instant payment systems, a trend ...
Purposeful Talent Development: 4 best practices for the new year
Workforce issues existed before the pandemic, but COVID-19 revolutionized the world of work, creating trends and concerns that HR and talent leaders are still grappling with today. Think back to ...
Stock market today: US stocks fall to start four-day trading week
US stocks stumbled on Tuesday, with investors still focused on the path of interest rates after a lackluster start to earnings season that kicked off with big bank results. Dow ...
Community bankers renew request for congressional probe into credit union-bank deals
Citing recent bank purchases by credit unions, the Independent Community Bankers of America trade group is renewing its call for congressional oversight of the purchases. “As credit union banking acquisitions ...
Business credit card issuers face competition but also opportunities in BNPL
Small business interest in purchasing via nonbank buy now, pay later programs and bank card issuers’ flexible financing/installment loan options both accelerated in 2023 and could grow even more ...
This week: America’s Credit Unions engaged as funding negotiations continue
This week, America’s Credit Unions remains engaged on Capitol Hill as lawmakers near the Jan. 19 deadline to secure government funding for four appropriations measures, including Agriculture, Energy, Veterans, ...
Protecting, empowering, advancing credit unions
Congress returned to Washington, D.C., this week, providing us the opportunity to introduce our new united trade association working on behalf of credit unions. I wrote to members of ...