The latest from Randall Smith

- by Ongoing Operations

FFIEC Requirements: Credit Union Technology Audit

by Robin Remines Often overlooked and always misunderstood (oh wait… wasn’t that a song?), Information Technology auditing can make even the most hardened CIO’s take defensive stands in ...

- by

Advocating for (a little) Adhocracy

By Matt Monge Different than a bureaucracy, an adhocracy is a theory of organizational management within which functions, groups, and structures within organizations cut across traditionally defined lines and defy ...

- by State of Mind

Blacking Out on Financial Reform

By Henry Meier 2,260,361:  that’s the number of labor hours one regulator conservatively estimates that financial institutions will spend implementing the regulations spawned by Dodd-Frank.  The estimate ...

- by Javelin Strategy & Research Blog

FTC Leads The Way On Digital Privacy With Path Settlement

by: Mark Schwanhausser The Federal Trade Commission’s $800,000 settlement with social network Path last Friday offered more evidence that federal and state regulators will be active participants in ...

- by Credit Union Strategy

It’s Not Easy, But It Is Simple

by Michael Hudson WARNING:  This post has the potential to dramatically change the success of your credit union in 2013. It also has the potential to feel a bit like ...

- by CU Water Cooler

You’re a Credit Union, Not a Coffee Shop

by Jimmy Marks Who doesn’t want to be Amazon, Starbucks or Zappos? But who can, really? As of April of 2013, I will have worked in the CU Industry ...

- by Great Ideas

Waving The White Flag on Social Media

By Bo McDonald Several years ago I was a Charter Cable customer. From day one, the supposed install day it was a relationship many would label on Facebook as “It’...

- by NAFCU Services

Opportunity Cost: Online v. In-Branch Currency Exchange

by Evan Shelan, CEO, eZforex.com I’m often asked by those new to exchanging currency where to begin the sales process: online or in-branch. Many financial institutions are currently ...