The latest from Randall Smith

- by State of Mind

And the Election Winner is…Big Data!

by Henry Meier It’s Tuesday morning and the biggest election winner has already been decided:  Big Data.  Why?  This is the first election in which both campaigns have used ...

- by Musings from the CU Suite

Budgets and Last Minute Field Goals

Written by Anthony Demangone Apologies to my New York friends.  The following photo may bring back terrible feelings.  Feelings that took years, and perhaps hours of therapy, to erase. For ...

- by OMI

What Defines a Great Member Experience?

“CEM” spells opportunity   Every business thrives on happy customers. Whether you call them “members,” or “clients,” or “customers,” bottom line success depends on the experience customers have with your products, ...

- by The Street

How to Find the Perfect Checking Account: Think Small

By Brian O’Connell Banks are increasingly looking for ways to increase fees from consumer services – and one way they’ve done that is to stop offering checking accounts for ...

- by The Financial Brand

The State of Branches In The Age of Automated Banking

This extensive, must-read briefing on branches from Bancography tackles everything from transaction declines and location closures to consumer preferences and cross-selling. The rise of electronic transaction channels in banking has ...

- by CU Soapbox

Election Day as a Deadline vs. a Holiday

by Ron Daly  November 6 is Election Day. We’re positive that all of our readers are voting – they’re all good citizens who are wise, engaged and informed – let’...