Why do credit union leaders need to be tough?
By Lisa Hochgraf The late Mike Walsh, who was CEO of Union Pacific Railroad and Tenneco Corp., once said, “If you can’t stand taking hard action, don’t go ...
The latest from Randall Smith
The future is channel agnostic
by Bethan Cowper The financial industry has faced multiple challenges in recent times, from advancements in technology to the increase in consumer education and expectation. This has led to the ...
3 ways to get your credit union business impact analysis (BAI) data in shape
by Robin Remines Is your credit union Business Impact Analysis (BIA ) full of junk? All too many times I’ve seen “answer phones” or “read email” show up on a ...
Is “thank you” now a catch phrase?
by Molly In our busy world the please and thank yous have lost their way. If you think about it, the use of the word “please” is totally self-centered. Would ...
My passion is your passion
By Dawn Poker, CUDE I’ve always been enthusiastic about my work for CUES. I just love CUES members and the idea that CUES helps them realize their professional potential. ...
What we’re thankful for
by The DigitalMailer Staff We asked our employees a simple question: “What are you thankful for?” Their answers were touching, surprising, heartfelt and inspiring. “I am truly thankful for the ...
One word is the key to your successful marketing message
by Bo McDonald I recently had the pleasure of walking a management team through a planning session before preparing their 2014 marketing plan. The theme was apparent: “We need to ...
Have we finally had enough of “Black Friday”?
by Ron Daly Thanksgiving? What’s Thanksgiving? I scarcely remember. The days of slaving over a hot stove to produce the perfect turkey and watching endless hours of football and ...