MBA Annual Convention & Expo: Mortgages, magic and ECM
At the MBA’s 100th Annual Convention and Expo this week, I talked to many people about how to better manage paper. The sheer size of a mortgage file makes ...
The latest from Randall Smith
Fun at work
By Theresa Witham During two days in May, the CUES staff met to work on our internal culture. Fun came up again and again. We wanted to have more fun! ...
Want to lead? Don’t ignore compliance
by Anthony Demangone A few weeks ago, I addressed a group of credit union professionals at NAFCU’s Management and Leadership Institute. Each professional was trying to push themselves in ...
Vote: No-meetings wednesday or no-talk thursday
By Lisa Hochgraf A couple of years back, CUES staffers were so inundated by meetings that the leadership team proposed “no-meeting Wednesdays.” The idea was embraced by the ranks and ...
Here it comes: New mortgage servicing rules
by Dennis Agle Unless you’ve been living lately on one of the remoter planets in our solar system, you’ve likely been inundated with a flood of information about ...
Bank Product Proliferation: Too much of a good thing
By Jim Marous When someone walks into your bank or credit union branch or visits online to open a new account, how many options are available to choose from? More ...
Omnicommerce: The multichannel customer experience
Guest post written by Lorena Harris, VP of Corporate Marketing, Vantiv. In the first of this three-part series, Lorena discusses how providing a consistent customer experience across channels is a ...
Longevity can bring success to marketing campaigns
by Joe Swatek Two farmers are standing in a cranberry bog… Sounds like the start of a joke, but it’s an example of how a consistent message wins over ...