The Secret To Attracting Gen Y: Go FIshing Where the Fish Are
by Bo McDonald I recently had the privilege of addressing a group of credit union CEOs at a roundtable event. I discussed my vision for a successful credit union. Honestly, ...
The latest from Randall Smith
Silos and the ‘Acid River of Change’
By Lisa Hochgraf Earlier this month, CUES staff gathered to talk about organizational values, the company’s vision and how to work together ever better as we move forward. One ...
How To Use A Credit Union Disaster Recovery Plan Template
by Robin Remines Credit unions are unique in that collaboration, not competition, drives their relationships with their peers. Sharing best practices and lessons learned allows credit unions to meet strategic ...
Long-term Rates And Mortgages
According to data provided by the U.S. Department of the Treasury, May saw both the lowest and highest 10-year Treasury yields of 2013. On May 1st the 10-year constant ...
What Credit Unions Should Be Doing, But Often Aren’t
by Jeff Falk When it comes to product development and implementation, financial institutions (FIs) can be overwhelmed with advice and options on which products and services to offer customers. Because ...
Merchants Sue To Gauge Consumers
by Henry Meier Remember those Congressional Hearings where Rockwellian small town merchants explained to Congress how evil banks and credit unions were making them pay exorbitant fees for the right ...
How to Refinance with No Closing Costs
By Robert Boyer Mortgage rates have dropped to historical lows and conventional wisdom would dictate that most American homeowners should refinance. Unfortunately, there are many factors that come into play ...
The Importance of Delivery Channel Planning
By Terence Roche The fast pace of members migrating from traditional channels, such as branches and call centers, to new channels, including online banking and mobile, is unprecedented: On average, ...