Your Members Don’t Care About Price
Loyalty is built on customer experience, not cost Customer loyalty is a critical success factor for any business. And these days banks and credit unions face a huge question: Does ...
The latest from Randall Smith
Why Aerating Wine Is Like Implementing Predictive Analytics
by Kristin Locklear Sonoma. The backdrop for some of the nation’s most beautiful scenery and wine was also the backdrop for this year’s NAFCU CEOs and Senior Executives ...
The Strategic Planning Problem
by Ron Shevlin There’s plenty of good advice out there on how to run a strategic planning session or offsite. As it pertains to credit unions, check out Mark ...
10 Common Credit Union Myths
by Danielle Warchol There is a lot to love about credit unions, especially when they’re compared to banks. They lack the huge conglomerate feel that many big banks have, ...
What is Three-Dimensional Compliance?
by Steve Van Beek Last week, I shared two slides from my upcoming presentationHow the CFPB Impacts Your Credit Union at NAFCU’s Directors Conference in Asheville, NC. One of ...
Credit Union Recipe: Not Shaken, Not Stirred
by Bo McDonald We all know that James Bond’s preferred Martini is “Shaken, not stirred.” Sean Connery first made that order as Bond in the movie Goldfinger. But a ...
The Retail Banking Revolution May Be Over Before a Shot is Fired
by Tom The folks at American Express and Wal-Mart are chirping about Bluebird, especially since it looks like they don’t have to worry about the July expiration of the ...
5 Ways to Appeal to First-time Home-Buyers
by Mike Corn and Tina Powers Owning a home is still part of the American dream, according to a new JPMorgan Chase survey reported in HousingWire. The survey reveals “87% ...