Don’t Make These Mistakes When Dealing With Problems
by Anthony Demangone As managers, we deal with problems. At least we’re supposed to. Dan Rockwell wrote a wonderful piece about the common mistakes we make when dealing with ...
The latest from Randall Smith
Creating a Well-Tuned Credit Union Board
By Karen Hodgkiss and Laura Lynch Ideally, credit union boards reflect the diversity of the membership and the community served by the organization. Having different strengths, experiences and voices at ...
The Traditional Branch Is Under Attack. How Do You Respond?
Originally posted on NCR Corporation’s blog Guest Post By Josh Linder, Director, NCR Business Consulting Popular press has argued that the branch is obsolete and that consumers are shunning ...
You Can’t Change Everything or Everyone—But You can Change the People Who Matter
By Seth Godin Marketing is about change—changing people’s actions, perceptions or the conversation. Successful change is almost always specific, not general. You don’t have a chance to ...
5 Pieces of Passive Organizational Culture
By Matt Monge The primary purpose of employees in a passive culture is to please the people to whom they report so as to protect their position from any potential ...
Surprise Me!
By Mark Dudley In this day and age expectations (or you can call it entitlements) are high. Whether shopping for groceries or a house, consumers have great expectations. They demand ...
Another Tax Break for the Wealthy!
By Walt Laskos Something is wrong, absolutely seriously wrong in our beloved United States—and I do mean, SERIOUSLY WRONG! Just a few minutes ago on the radio, I heard ...
3 Mortgage Lending Questions You Should Ask Yourself
By Henry Meier oday, the Senate Banking Committee will be considering the nomination of Acting CFPB Director Richard Cordray to be the director of the CFPB. While there’s much ...